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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change The Best

Since I contacted Step Change about my financial situation it feels like they have become family and best friends with all the help and advice they have given me. A VERY BIG Thank you to you all. Ian. Reviewed on: 23rd July 2021

Caring Company

They were there for me when I was at my lowest. Everytime you phone them they treat you with kindness and want to help. I’m nearly debt free and it’s thanks to them. Reviewed on: 23rd July 2021

Took the Fear Away...

Yes that's what Stepchange did for me! I had incurred credit card debt, yes, like a lot of people, but when my DLA was changed to PIP and I lost the whole lot I could not pay my minimum amounts due each month. I remain disabled enough to have a Blue Badge by the way but the government disagrees! Anyway after asking my High Street Bank for a debt consolidation loan (and being refused that also...) I tried Stepchange in desperation. I could see no way out until Stepchange arranged a schedule of repayments for my creditors which I could afford. It has been running for 2 and 1/2 years now and I can manage to increase the payments each review (12 monthly) which reduces the time I will be in debt. I am aware that my credit is shot for 6 years, but honestly do I want any more credit? NO! Thank you Stepchange for allowing me to sleep at night, unlike the High Street Bank who were no help to me whatsoever..... Reviewed on: 23rd July 2021

Brilliant and Sound Advice

Very helpful and sound Advice clear and full detailed guide notes and friendly staff to ease one through a difficult patch, brilliant Reviewed on: 23rd July 2021

The team are a ray of sunshine

My husband lost his job, we had bills piling up. I was worried, scared and the hardest thing to do was pick up the phone. The lady informed me that evening would be alright. And it was staff are always helpful and sort everything out. It was like a weight had been lifted off my shoulders,everything was sorted. Many thanks to the kind, helpful, and knowledgeable staff. Reviewed on: 23rd July 2021

Life-saver!

I dread to think what my circumstances would be like without StepChange. During the pandemic I experienced a significant loss of income which impacted on my credit responsibilities. The support and advocacy I received from StepChange meant that I was able to manage this and find a solution that worked for everyone. As a result my mental health didn't suffer anywhere near as it would have without them. Reviewed on: 23rd July 2021

StepChange is the best

Since I joined StepChange my sleepless night stopped. Reviewed on: 23rd July 2021

The company that changed my life

I was stuck in downward spiral of debt. Step Change has helped me gain control of my finances and taught me how to manage my money. Their customer care is outstanding and I would recommend them to anyone, Thank you Step Change for the difference you made to my life <3 Reviewed on: 23rd July 2021

We are very satisfied with Step Change

From day one when Step Change set up our debt plan we both lost all the worry of how we were going to get out of trouble. Step Change were brilliant and reassured us along the process, the representative was polite and helpful without any judgement or condescending attitude and we have found this to be true of anyone we may speak to in the company. We would recommend anyone who is struggling with debt to turn to Step Change to help them. Reviewed on: 23rd July 2021

People's organisation

Step Change is a professional company cares for their clients. All my interaction with the company was excellent and all the agents went above and beyond to help me and give correct advice as per my requirement. they made me comfortable and very easy to talk to. Highly recommend Step change. Reviewed on: 23rd July 2021

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