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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Since I contacted Stepchange I can live my life with...

Since I contacted Stepchange I can live my life with less stress as they helped me organized my finances in a way I can be a normal human as I know I am doing my best to repay my creditors Reviewed on: 27th May 2026

The pressure is off.

The pressure is off. I didn’t realise it until after I went through the process how stressed I was. Now I have an end date to my debt misery and I have enough money to live a life at the same time. No regrets. Reviewed on: 27th May 2026

Good work all round helped out some close people of...

Good work all round helped out some close people of mine Reviewed on: 27th May 2026

Fantastic experience so far.

Fantastic experience so far. Really clear instructions to follow when applying and website is super helpful to check in on how things are going. If bills/costs change I’m able to let them know online and they adapt my budget so I’m not paying out what I can’t afford. Reviewed on: 27th May 2026

So helpful, best decision i ever made has taken away...

So helpful, best decision i ever made has taken away all my stress of how i was going to manage paying off the debts, now i have a set plan which is such a relief Reviewed on: 27th May 2026

10 out of 10 from Start to finish

From start to finish all the advisors have been so so helpful. Zero judgement and have made my DMP so easy to understand and maintain. Not to mention the stress relief from having all the pressure taken away. Would strongly recommend this to anyone with any debt issues. Reviewed on: 27th May 2026

I’m happy and satisfied with step change

I’m happy and satisfied with step change Reviewed on: 27th May 2026

Debt support .

I was reluctant at the beginning as never have I been in debt and was trying to manage myself however it became too much overwhelming for me as the debts were being drowned just in the interest not just the minimum payments. So I reached out to stepchange life anchor to be honest with you they helped and still are supporting took the stress and the constant phone calls and letters bombardment felt harnessed really. Reviewed on: 27th May 2026

A positive way out of a bad situation

could not see a way out when cirumstance changed and got me in debt.Step change taken the fear and helped seeing a positive way out assisting in a plan that enabled to pay off what I owed Reviewed on: 27th May 2026

The staff helped me all the way with there understan...

The staff helped me all the way with there understanding of my problems, took all the worry away Reviewed on: 27th May 2026

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