Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Chasing Away The Debt Monster

Following my partner being struck down by a serious illness, from which she is still recovering, we ended up on State benefits and were no longer able to service our credit card debts. We struggled on for a year but, because of the compound interest applied to the debts, we were eventually in the position where the banks took more than half our monthly income and we were in a really bad financial position. That is when we approached SteChange. They helped us to set a realistic pay-back target (very modest) and dealt with all the admin. on our behalf. We are still some way from being clear of debt but the frightening interest charges have ceased, we have enough to pay for rent, food and utiltiies. Most importanly of all - they have removed the fear in which we were living. We can now see a way out. My partner's illness is still a major challenge but at least one massive weight has been lifted from us. Reviewed on: 24th May 2025

Very helpful and good service and good advicer

Very helpful and good service and good advicer Reviewed on: 24th May 2025

I'm in control now.

I went to Step Change when I struggled to keep up repayments after my divorce. I'm on a debt management plan now and I'm paying things off it's going to take a while but I'll get there Reviewed on: 24th May 2025

Our debts were getting on top of us, phone calls and...

Our debts were getting on top of us, phone calls and demand letters were depressing us. One phone call to Step Change put us on the road to recovery. Very, very helpful, understanding compassionate advisors Reviewed on: 24th May 2025

Best Thing I Could Ever Have Done

Brilliant advice from initial consultation, no judging just pure help & understanding. Contacted all my debt companies themselves, sorted out one easy payment I could afford, regular reviews & help throughout my plan & only got 4 months left & will be debt free. Just give them a call believe me you will feel so much better & your worries will start to go away. Reviewed on: 24th May 2025

No stress just went after you sorting out my money p...

No stress just went after you sorting out my money problems then my life was a lot better Reviewed on: 24th May 2025

Real Relief

Everything has been excellent from the start. The process was easy, the team was helpful and supportive, and nothing changed since then - consistently reliable and professional service. Reviewed on: 24th May 2025

Stepchange helped me with a DMP i am now paying a qu...

Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025

Sceptical at first but this service is essential in...

Sceptical at first but this service is essential in todays climate Reviewed on: 24th May 2025

Step change have given us peace of mind over our fin...

Step change have given us peace of mind over our finances, and have kept us informed at all times . Reviewed on: 24th May 2025

Alternative products

Debt advice
from National Debtline 4.91 from 7 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub