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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very good

Very helpful Reviewed on: 23rd July 2021

Clear, concise support

Helping me get out of debt. Brilliant service. Reviewed on: 23rd July 2021

Stress free solution to debt

Since first talking to StepChange, I have felt less stressful about my debt situation and since starting on a DMP, have slowing seen my debts reducing. The only downside is that sometimes it is difficult to get through on the phone,. Otherwise, a first class service. Reviewed on: 23rd July 2021

No more sleepless nights

After a messy divorce and then coming to my senses contacting Step Change has helped me through my financial situation. The one thing I never wanted to do was to not pay back any money owed that was in my name. With helpful guidance and working out my spending plan I can honestly say I will be debt free in 12 more months and have no more sleepless nights worrying who to pay and how much. Reviewed on: 23rd July 2021

Step Change has saved my life

Due to a combination of being neurodivergent and having poor mental health, I built up 22k of debt, and I was desperate. Step Change listened non-judgementally and helped me get a DMP sorted out. It saved my life. Reviewed on: 23rd July 2021

So helpful

From the moment I got in touch with Step change they made me feel at ease and comfortable. They helped me enormously and sorted out the best options for me. Very helpful, friendly, professional staff. Reviewed on: 23rd July 2021

Step change have been a great help to me personally.

Step change is a great comfort to people who have problems paying their debts off. Unfortunately, presently, due to this virus, I feel more and more people will need their help and assistance. I can recommend Step change to anyone who need help. Thank you Step change, stay safe, God bless. Reviewed on: 23rd July 2021

Changed my life!

My anxiety, lack of focus and direction disappeared in an instant and in 2 1/2 years I have never looked back. They deserve medals for fixing people, not just their pockets! Thank you Step Change, I am and will be eternally grateful. Reviewed on: 23rd July 2021

life made easy

since being with stepchange all my worrys about am i paying this one today or is it this one, since stepchange have taken over my debet management i can now relax as all my bills are in good hands Reviewed on: 23rd July 2021

Stopped the worry!

After a serious illness and not being able to work, we were in a terrible place with debts. We were a young family and I was unable to work for almostn2 years. When we came to Step Change, they helped is to do a budget, wet a monthly payment plan and contacted all of our creditors to arrange everything. They may never realise just how much anxiety and stress they took from us. We will always be grateful. Reviewed on: 23rd July 2021

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