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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

There great very helpful willing to help

There great very helpful willing to help Reviewed on: 24th May 2025

Excellent to deal with.

Excellent to deal with. I’m 6 years into my DWP so 4 to go. They answer promptly and their advice is great. Really appreciate all they have done for me. Reviewed on: 24th May 2025

Overall, my dealings with Stepchange have been very...

Overall, my dealings with Stepchange have been very informative and helpful. Reviewed on: 24th May 2025

It helped me to get back on track.

It helped me to get back on track. Reviewed on: 24th May 2025

Gives me a peace of mind, top of finance now...

Gives me a peace of mind, top of finance now Reviewed on: 24th May 2025

...my debt

had big debts but stepchange sorted all my creditors for me Reviewed on: 24th May 2025

Go Stepchange

So helpful , non judgmental and just couldn’t fault them ! Reviewed on: 24th May 2025

Your help saved me

I am paying my debts off at a rate that is working for me. I have got my life back. I ran into trouble after retirement at 60, on a works pension and a lump sum. I did well while the lump sum was there, but when I reached 65 to 66 I was living on borrowed money until my state pension became viable. So I got into an impossible financia Reviewed on: 24th May 2025

Life savers.

StepChange helped me massively to resolve a very bad financial situation for me (it could have had a very different ending without them) and continue to do so. Reviewed on: 24th May 2025

In control of my finance

I am in control of my finance which it help me to be up-to-date. Reviewed on: 24th May 2025

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