Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

The friend that has your back

From day one they did not judge but helped us take control, All ways being there when the big boys started bullying. Reviewed on: 23rd July 2021

Very helpful

Been with stepchange for a few years now and they always put us at ease and take the dress out of being in debt Reviewed on: 23rd July 2021

no one judge me

very caring and no one judges you give you lots of advice and sort everything out for you Reviewed on: 23rd July 2021

No worries

Taken away all our worries now we can sleep at night Reviewed on: 23rd July 2021

Debt saviours !!

After my divorce I was left with a lot of debt, the payments I could afford were hardly covering the interest each month and I was drowning. I didn’t know what to do or where to turn, and a friend suggested stepchange. I called and they were amazing, they spent so much time with me reassuring me and going through my finances until they came up with a plan to life the ever increasing weight off my shoulders of debt ! I paid them an affordable amount each month and they stopped all interest from these companies and literally saved my life. I can’t thank them enough, now I’ve managed to clear most of the debt owing and am looking forward to a much brighter future. Reviewed on: 23rd July 2021

Life changer

Where to turn if a spiral of debt gets out of hand Reviewed on: 23rd July 2021

Excellent

Stepchange saved me from losing my house and mind. Reviewed on: 23rd July 2021

Life saver

I can't thank Step change enough for helping me in such difficult circumstances Reviewed on: 23rd July 2021

Sensational!

StepChange have been nothing short of sensational in helping me manage, and eventually (not long now) clear my debts. Always helpful, reliable, and always on point. Top drawer service. Reviewed on: 23rd July 2021

with out stepchange i would have sunk thanks a million

since being with you, you have be my saver, with all the help and very good avice Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6134 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub