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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life changing experience

Stepchange is one of the best things that have happened to me, I would recommend them to anyone with financial worries Reviewed on: 22nd July 2021

Understanding helpful

After getting into debt & brushing it away worries of where to turn then spoke to a representative for step change & putting things into place to pay off our debt & helping us to understand our debt step change changed our lives thank you everyone Reviewed on: 22nd July 2021

My experience with stepchange

I am delighted with stepchange as they are very helpful and the staff also are helpful. Reviewed on: 22nd July 2021

Road to no debt

Step change have been very supportive of us during our journey. It’s an invaluable thing to have an organisation like this to help you structure your budget and deal with creditors as well as advice and re assurance. Reviewed on: 22nd July 2021

Life-saving charity

I don't know where I'd be without Step Change. Simply put, they are life savers. Cannot recommend them enough. Reviewed on: 22nd July 2021

Excellent customer service

Very helpful when I was feeling down about being in debt . Nothing to much trouble helped me feel at ease Reviewed on: 22nd July 2021

Reassuring and straightforward advice

Since contacting Step Change they have helped me face up to chronic illness and financial issues as a result of leaving work and trying to cope alone by spending all my reserves. They helped me make contact with citizens advice and then access benefits until I was ready to return to work and then they helped set up a DMP and review each year. Reviewed on: 22nd July 2021

Amazing Customer Service

Step Change has literally changed my life for the better & has helped me take control of my finances. I no longer feel depressed about my financial situation & because of their help, acting on my behalf to my creditors, I can finally sleep at night knowing that they are always there to offer support when needed. They have literally been a breath of fresh air over the past few years & I am now able to pay off my debt accordingly & still live comfortably. My son now sees his mum smiling alot more, rather than crying about the pressures of life. The feeling is night & day. Thank you Step Change for your amazing & dedicated service. Reviewed on: 22nd July 2021

Amazing

The people at stepchange helped me so much when I needed it most. They are always happy to help and nothing is to small or big a issue. If only more companies took a leaf out of there book. Outstanding. Reviewed on: 22nd July 2021

Extremely supportive, empathetic and understanding.

Step Change have been there when I needed them most. I was made aware that getting into debt was not a crime and there was help. Step Change have enabled me to rebuild my life. Thank you Step Change. Reviewed on: 22nd July 2021

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