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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change has enormously helped me to get through...

Step change has enormously helped me to get through my journey to deal with my debts after I suffered injuries affecting my ability to get back into work. Reviewed on: 27th May 2026

My debt was so overwhelming

I was really overwhelmed by the debt I was in After speaking with stepchange the helped me and put all my payments to my creditors in one affordable payment per month Reviewed on: 27th May 2026

Stress levels down a million percent.

Stress levels down a million percent. Such a fantastic caring service. Reviewed on: 27th May 2026

They have been very helpful and they have helped me...

They have been very helpful and they have helped me with my debts. Reviewed on: 27th May 2026

Life changing from the minute I spoke to them.

Life changing from the minute I spoke to them. I still have a few years before I'm debt free but considering it was just getting worse and worse before it's such a relief to see the light at the end of a long tunnel. Reviewed on: 27th May 2026

Would recommend absolutely

StepChange really helped me get in control of my credit card and loan debt. I had become ill and had to stop working and just making minimum payments was become difficult. They helped me just in time. Lovely people to deal with and talk you through things and options. Always able to make changes as needed and you can even talk to a real person for questions (yes there is a wait on the phone but it's worth it) As a person with bad anxiety they have really listened and helped me Reviewed on: 27th May 2026

Removed my worries

After maternity leave on statutory sick pay I could not afford my debts. Stepchange helped take the worry away from me at a critical time. Reviewed on: 27th May 2026

I got into a lot of debt and StepChange sorted it al...

I got into a lot of debt and StepChange sorted it all out for me so I was paying what I could afford off the debts ,I am now just a month off being debt free after 5 years Reviewed on: 27th May 2026

good and helpful my only complaint is the time...

Very good and helpful my only complaint is the time it takes to get to speak with someone and the length of the answer machine message Reviewed on: 27th May 2026

Helped me out of spiralling debt problems with hones...

Helped me out of spiralling debt problems with honest sound advice and a repayment plan that suited my situation. Reviewed on: 27th May 2026

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