Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service.

I was desperate for help and within hours I got support and reassurance with a strategic plan. Reviewed on: 22nd July 2021

saved me from debt

without stepchange i don't know where i'd be now, thank you stepchange Reviewed on: 22nd July 2021

Excellent debt advice

I have always had superb service from the friendly advisors who are knowledgeable and professional I have always been given the nest advice and have no hesitation in recommending them to anyone with financial problems Reviewed on: 22nd July 2021

Amazing people who changes your life.

When you feel like there is no way out of your current situation... The Step Change staff are well trained, knowledgeable and extremely helpful. I have 18 months left, I have a review every year and the Customer Service team are absolutely amazing and I hope that they win this award for all their hardwork. Thank you Step. Reviewed on: 22nd July 2021

StepChange to be recommended.

Always very helpful and polite when I have had to speak to someone. Reviewed on: 22nd July 2021

Get your life back

Most people can’t deal with their own debt problem. You need detached knowledgeable help - and Step Change provide just that. Reviewed on: 22nd July 2021

DMP

Good, satisfied, and recommend to anyone this trusted company and good service free of charge Reviewed on: 22nd July 2021

Thanks your really helping us

Really helped when I needed it and gave us hope when we thought we were in dire dtraits Reviewed on: 22nd July 2021

Very happy

I have been with stepchange for about 3 years I have not got the piece of mined highly recommended Reviewed on: 22nd July 2021

Saviours

I’ve been with StepChange since 2010 and they’re fabulous. I’ll be debt free soon and they are so understanding. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub