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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Excellent service with good staff that put you at ease. Makes u feel less anxious once u go through the process Reviewed on: 24th May 2025

Step change has really helped me and stopped me wor...

Step change has really helped me and stopped me worrying and helped me sort out what is right for me and I would like to say a big thank you Reviewed on: 24th May 2025

Simply take away the despair and desperation felt fr...

Simply take away the despair and desperation felt from debt without judgement. Reviewed on: 24th May 2025

Debts due to diagnosis - able to see a way out

When I first contacted step change I was in a lot of debt due to a health diagnosis that escalated my debts. They were great, offered me advice - I decided I wanted a dmp as I knew it was my fault and wanted to pay back rather than go bankrupt. The dmp meant all interest was paused and I could repay in affordable amounts. I’m hoping to be debt free by the end of the year thanx to Stepchange Reviewed on: 24th May 2025

StepChange are an exceptional charity in every respe...

StepChange are an exceptional charity in every respect: support, patience, understanding, administration and financial guidance. Over many years they have supported me with my debt management plan. Even when unexpected personal situations arise, StepChange are there to help you dealing with creditors. My sincere thanks to a dedicated team of people for their endless support. Highly recommended. Reviewed on: 24th May 2025

Very friendly staff who helped me through a difficul...

Very friendly staff who helped me through a difficult and stressful time talked me through the whole process and gave me advice on how to deal with my creditors and my rights . Reviewed on: 24th May 2025

Stepchange were my saviour

I was at a very low ebb as I was in so much debt but StepChange took away the worry and dealt with all my creditors and took the responsibility away from me Reviewed on: 24th May 2025

A no judgement service!

Step Change are helping me get on top of my debts, allowing me to start seeing the light at the end of the tunnel. Thank you! Reviewed on: 24th May 2025

I’ve never had a problem with step change they have...

I’ve never had a problem with step change they have been so helpful, no pressure, and let you get on with stuff without feeling over whelmed. I was embarrased to contact step change but they made me feel so at ease and never pestered me and I feel more in control Reviewed on: 24th May 2025

Great advice and support for free!

Stepchange have supported me for nearly 3 years and the advice has been top notch. I was panicking and very stressed but they guided me to a position that allows me to clear my debts but still maintain a reasonable life. Reviewed on: 24th May 2025

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