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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent support and advice throughout with lots of...

Excellent support and advice throughout with lots of assurance provided. Reviewed on: 24th May 2025

Always very helpful and understanding

Always very helpful and understanding Reviewed on: 24th May 2025

From overwhelmed to nearly finished

I had nowhere to go and thought I was sinking until I came across StepChange who made everything easy to deal with. I wish I had discovered them earlier. Reviewed on: 24th May 2025

I’ve gone from debt coming out my ears, not wanting...

I’ve gone from debt coming out my ears, not wanting to open letters and ignoring everything to being in total control. Even paying more off each month and making sure I budget well! Reviewed on: 24th May 2025

They have one aim, to help you clear your debts

I was referred to Stepchange by my local CAB, from the very first contact with them I have found them very helpful,non judgemental and so approachable if I run into a shortfall in available funds because of an unexpected expense. They help me to resolve problems. Reviewed on: 24th May 2025

Best help

I lost my job though I'll health about 4-5 years ago and was in a mess,I had debt in the thousands.i got in touch with stepchange who very helpful and supportive,they listen to me and understood my problems.., they took me though all my options sand I haven't look back Reviewed on: 24th May 2025

Stepchange is Wonderful

I can't tell you how wonderful Stepchange is, thank god for them. Reviewed on: 24th May 2025

Kind and understanding customer service really helps...

Kind and understanding customer service really helps when you are feeling overwhelmed and don't know where to start. Reviewed on: 24th May 2025

Life changing call

I am so happy I rang Stepchange and wished I had done it a lot earlier to resolve my debt issues. Its a long road but they help you immensely and you get your life back Reviewed on: 24th May 2025

Great support, really helped with budgets and an aff...

Great support, really helped with budgets and an affordable plan. Reviewed on: 24th May 2025

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