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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

They have one aim, to help you clear your debts

I was referred to Stepchange by my local CAB, from the very first contact with them I have found them very helpful,non judgemental and so approachable if I run into a shortfall in available funds because of an unexpected expense. They help me to resolve problems. Reviewed on: 24th May 2025

Best help

I lost my job though I'll health about 4-5 years ago and was in a mess,I had debt in the thousands.i got in touch with stepchange who very helpful and supportive,they listen to me and understood my problems.., they took me though all my options sand I haven't look back Reviewed on: 24th May 2025

Stepchange is Wonderful

I can't tell you how wonderful Stepchange is, thank god for them. Reviewed on: 24th May 2025

Kind and understanding customer service really helps...

Kind and understanding customer service really helps when you are feeling overwhelmed and don't know where to start. Reviewed on: 24th May 2025

Life changing call

I am so happy I rang Stepchange and wished I had done it a lot earlier to resolve my debt issues. Its a long road but they help you immensely and you get your life back Reviewed on: 24th May 2025

Great support, really helped with budgets and an aff...

Great support, really helped with budgets and an affordable plan. Reviewed on: 24th May 2025

I was so worried about what would happen and how we...

I was so worried about what would happen and how we would navigate out of our debt. Circumstances changed for us and we couldn’t see a way out. We got in touch with step change and I couldn’t believe how amazing they were. They literally went over everything with us and I mean everything-even things I hadn’t taken in to account. They took every single pressure we had away. We didn’t need to get in touch with the creditors. All information was given to step change and they sorted everything out. We chose DM as that what worked for us. However there were more option's available. the first call took a few hours so please make sure you’ve the time before ringing-not before the school run or just about to leave for work. Make sure you’ve got all your debts letters with account numbers and amounts you owe. Once you’ve gone through all of that. That’s it. Step Change literally do everything else for you. Once a year you revise your budget so payments can either go up or down depending on your budget. You can call or look online at things. I honestly couldn’t think of a better company to get in touch with regarding debt and your money struggles. They have been amazing for us for years. Reviewed on: 24th May 2025

Life changer

StepChange , or CCCS as it was when I signed up for their help , managed to get me out of a very difficult and sometimes dark place . I really had no place to turn and ironically it was one of my creditors who put me on to you whilst they were calling me chasing for payment !! Can’t thank you enough , my life changed after that initial consultation , felt like a lead weight taken off my shoulders. Reviewed on: 24th May 2025

Stepchenge help me to manage my essential bills and...

Stepchenge help me to manage my essential bills and still able to pay the little I can towards my creditors Reviewed on: 24th May 2025

Stepchange have helped me so much.

Stepchange have helped me so much. Not only have they sorted out my finances to manage my debt they have always been there to answer any questions and are always friendly and helpful. Reviewed on: 24th May 2025

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