Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,661 reviews, last reviewed 10th Jul 2026
126000% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026
SM's avatar
SM

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Brilliant

5
Step Change helped me enormously to sort out my finances and get my life back on track again. Without their help who knows where I would be now. Reviewed on: 22nd July 2021
Anne's avatar
Anne

So much help

5
Everyone I have dealt with has been so kind and helpful and definitely lessened the stress and anxiety Reviewed on: 22nd July 2021
Claire Averill-Elias 's avatar
Claire Averill-Elias

Peace of mind

5
Both my husband and myself had been made redundant and living on credit cards. I approached step change and they gave me peace of mind so we could sleep again! Reviewed on: 22nd July 2021
Florence collins's avatar
Florence collins

The calm voice in the other side of the line

5
When you think that everything was lost, a friendly voice in the other side of the line can make all the difference. Reviewed on: 22nd July 2021
Anonymous's avatar
Anonymous

Brilliant help for me

5
Step change helped me through a very testing time with debt I couldn't see a way out but they helped me fabulous Reviewed on: 22nd July 2021
Donna Meadows's avatar
Donna Meadows

Great charity

5
Very helpful and listen to every word you say and reply with sympathetic words Reviewed on: 22nd July 2021
Brian Gregory 's avatar
Brian Gregory

Exceptional service

5
Step change went above and beyond what I have even thought they could do or at least that's how they made it feel. They are supportive and empathetic to your situation No judgemental and very easy to talk to. They help you every step of the way and give great advice. Reviewed on: 22nd July 2021
Bex1234's avatar
Bex1234

.A weight lifted from my shoulders !!!

5
Stepchange are a fantastic company, they helped me enormously after my husband passed away and things got on top of me, so understanding, never judge you on why you are in debt, support you every step and always at the end of a phone to talk.. would recommend to anyone struggling with Debt, I cannot praise and thank them enough, I feel I'm halfway there and will be debtfree in 12 months thanks to them. !! Reviewed on: 22nd July 2021
Mandy Bower's avatar
Mandy Bower

Brilliant

5
Very efficient and reassuring , after many sleepless nights they put us on track and we are nearly debt free now Reviewed on: 22nd July 2021
jillbisset@sky.com's avatar
[email protected]

Non judgemental help

5
These people help you when you can be desperate as debt is scary. They don't judge why your in this position and advise you what to do i no longer have sleepless nights worrying and am well on my way to clearing my debts Reviewed on: 22nd July 2021
Christine 's avatar
Christine

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill