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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change stepped in and helped

Step Change helped out when I felt I had nowhere else to turn. They were understanding, non judgemental and helpful. It took the weight off my shoulders when they contacted creditors, stopped letters and additional interest. Reviewed on: 27th May 2026

I was in £15k debt paying monthly minimums...

I was in £15k debt paying monthly minimums and getting nowhere. Then I found StepChange and decided to give it a go because how much worse could it get. But to my surprise signing up to StepChange and a DMP lifted an enormous weight off my shoulders (what felt like Atlas holding up the world lol) from paying nearly £700/mo to a much more affordable £250ish was such a relief, yes it’s taken longer to pay off the debt but it’s improved my mental health immensely. I’m currently down to £2k and will be debt free by November. THANK YOU STEP CHANGE! Reviewed on: 27th May 2026

Excellent, really helped being on the StepChange DMP

Excellent, really helped being on the StepChange DMP Reviewed on: 27th May 2026

Still have my debt but it now managed and creditors...

Still have my debt but it now managed and creditors are willing to deal with Stepchange and not directly with me. It has removed the stress ot being in debt. Reviewed on: 27th May 2026

Saved me so much stress!

I was seriously stressed and losing sleep over my finances, aa soon as I spoke to StepChange that all changed! They arranged one manageable monthly payment which covered all of my debts, and they dealt directly with debtors on my behalf so I didn't need to worry anymore. It won't be long now until I'm completely debt free, and I can move on with my life. Absolutely brilliant service, but you have to work with them and do your part to be successful. More than happy to recommend them to anyone struggling to keep up. Reviewed on: 27th May 2026

A heavy weight lifted off my shoulders!

StepChange has been a weight lifted off my shoulders. I got myself into a bit of a mess due to mental health and life events, and felt there was no way out. I had never heard of StepChange until I came across a recommendation on Martin Lewis money expert website. Being with Stepchange has allowed me to get back ontop of my finances and pay back in more affordable amounts monthly. The staff have been very helpful and really helped me understand my options when initially deciding what would work best for situation and over time so I can rebuild my credit score. They have also explained clearly what would happen when I first signed up and made the process stress free and clear to understand and navigate. I Can't stress enough how this service has helped me and that a service like this exists. I feel confident now that my credit score can recover in a few years time and that I wont have problems like this again. Reviewed on: 27th May 2026

Fantastic service.

Fantastic service. Easy to use and delivery exactly what they said. Reviewed on: 27th May 2026

A real life saver when I didn’t know what to do and...

A real life saver when I didn’t know what to do and was very embarrassed. I can now breathe Reviewed on: 27th May 2026

Took a huge weight off my shoulders .

Comforting, helpful and non-judgmental. Helped me a great deal and took a huge weight off my shoulders. If you are thinking about approaching Stepchange, do it now, my only regret is not contacting them sooner Reviewed on: 27th May 2026

Can never get through to them on the phone.

Can never get through to them on the phone. Updated my status and then it says to call but nobody ever available. Reviewed on: 27th May 2026

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