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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

So supportive

The charity have been very supportive and knowledgeable I have recommended them several times. Reviewed on: 22nd July 2021

Excellent care and customer service

When in a desperate state and knew I had to take control of my debt, Step Change were patient and considerate. They were also always available when I had any questions or queries. Not just by email but also by phone. So when you felt in a vulnerable state, you could speak to a human who was always clear when explaining and always able to answer any question. I have felt so much better knowing I am paying off my debts in a manageable plan. Reviewed on: 22nd July 2021

Fantastic service

Stepchange have been wonderful, so helpful and informative, they took the stress away and without judgement. Reviewed on: 22nd July 2021

Great Advice, Great People

They have helped me get my finances in better shape and take all the stress out of dealing with my creditors face to face (although my creditors were easy to deal with). I would deffo recommend. Reviewed on: 22nd July 2021

Feel in control of my debts

Always nice to have someone fighting your corner Reviewed on: 22nd July 2021

Good people to have on your side

I have dealt for a good few years and have found Step Change good for professional advice and their friendly approach Reviewed on: 22nd July 2021

Save lives

This service left me feeling later, it helped me understand how to do things. Reviewed on: 22nd July 2021

Step Change saved my life.

After calling stepchange I felt like a huge weight had been lifted from my shoulders.My finances were out of control .My mental health suffered greatly. I cannot thank Step change enough for all their help.They didn't judge my situation, just helped every step of the way.I am now almost debt free thanks to them. Reviewed on: 22nd July 2021

Brilliant

Helpful and very understanding Staff are very friendly Reviewed on: 22nd July 2021

Very helpful

Helped when I was going through a bad spell Reviewed on: 22nd July 2021

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