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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life Changing

StepChange was recommended to me from a fellow colleague, who had also struggled with debt. StepChange honestly changed my life for the better. Money worries are no more. I have a monthly outgoing to StepChange and they do the rest on my behalf. If you have debt issues, I couldn't recommend StepChange enough. Reviewed on: 24th May 2025

Help When You Need It

StepChange give me the help I needed when I needed it. The advice they offered was clear and to the point and they were able to talk me through everything quickly and easily. The online platform is easy to use and lets me keep a eye on everything. Reviewed on: 24th May 2025

They made me feel much better about myself and less...

They made me feel much better about myself and less anxious about my finances and how to pay back my debt Reviewed on: 24th May 2025

Excellent customer services!

Excellent customer services , it is a distressing time for customers, they were patient and understanding and ready to help me organise my finances. Reviewed on: 24th May 2025

The most important phone you will make.

From the very first phone to Stepchange I was put at ease. I wasn't feeling too good in myself I felt very guilty at getting in this situation. Spoke to be calmly & reassured that Stepchange could help me. Reviewed on: 24th May 2025

Life changing experience

From my first contact with stepchange I felt a real sense of relief, I have now made 3 payments and I don’t dread the end of the month payments, my health was spiralling out of control, I’m so grateful to step change you have truly altered my life I n so many ways, thankyou for all your help and support Reviewed on: 24th May 2025

Stress free immediately

Overwhelming feeling of calm and in control for the first time in a long time. Stress free immediately Reviewed on: 24th May 2025

StepChange Changed My Life!

StepChange literally changed my life. I was in a lot of debt and in a very bad place. StepChange enabled me to rebuild my life and give my family the standard of living that I should be able to give them. This charity will 100% be saving lives and preventing significant mental health issues, I cannot imagine the spiral I would be in now had I not approached StepChange. I had to choose to seek help, which I had avoided for fear of stigma and for the process being too hard, but it was very straightforward and the weight that was lifted immediately enabled me to start thinking clearly and get out of the hole I was in. There was no stigma and, although to start with I was very secretive about my position, I have been more than open with others about StepChange as I feel many people hide debt away as I was doing and, in my opinion, money worries are the biggest cause of stress and stress has significant links to a shorter life. Thank you StepChange, what you do is amazing and life changing. Reviewed on: 24th May 2025

Peace of mind

Total peace of mind during my dark times, no nasty letters or phone calls, no threats of bailiff. I am now dealt free thanks to stepchange Reviewed on: 24th May 2025

Very good and knowledgeable.

Very good and knowledgeable. Very good at explaining how things can change and make a difference in life. Reviewed on: 24th May 2025

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