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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good job

Satisfied about your support in my dept Reviewed on: 27th May 2026

I am at the end of a debt management plan and step c...

I am at the end of a debt management plan and step change have been amazing and very supportive throughout Reviewed on: 27th May 2026

Your best friend during time of problems

Always offer solution and ways to help and solve the problem. Not patronising at all. Reviewed on: 27th May 2026

StepChange has the taken every worry I had and boxed...

StepChange has the taken every worry I had and boxed it up so that by me making a manageable monthly payment I have have no hassle from amy previous debts Reviewed on: 27th May 2026

Great service, simplified for everyone, amazing peop...

Great service, simplified for everyone, amazing people to talk to, very patient, u see stand and kind Reviewed on: 27th May 2026

Absolutely amazing.

Absolutely amazing. Very helpful. I was sceptic at the beginning but had no other choice and accepted help from StepChange. I will do it again without hesitation. Definitely recommend if you are struggling with your debts. Things happens in life without expecting. Thank you very much. You all doing an amazing work. Reviewed on: 27th May 2026

Very caring and understanding.

Very caring and understanding...was worried about financial status but after speaking with stepchange the supported and guided me through there process. Reviewed on: 27th May 2026

They really helped me very helpful & explained every...

They really helped me very helpful & explained everything to me I am still with them got away to go before I am debt free I have not got the worry with being with step change fantastic company thank you Reviewed on: 27th May 2026

I have been with stepchange for 13 years & they are...

I have been with stepchange for 13 years & they are brillant helping you get out of debt i would recommed them Reviewed on: 27th May 2026

Stepchange are a life raft for people like me

Stepchange are a life raft for people like me who gets stuck in a spiraling debt crisis. There's no judgement and everything is free. I was almost scammed by a private company but thankfully I found Stepchange. It can be difficult to contact them by phone as they are likely understaffed from lack of funding. But they have an email you can contact and that tends to be quite quick. Reviewed on: 27th May 2026

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