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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always really helpful and friendly.

Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

A Huge Weight Lifted

Amazing support — we were under unbelievable pressure because of our debts and struggling to sleep at night. We didn’t trust anyone with anything related to our finances until we found StepChange. They were the second company we approached for help, and from the very beginning they made us feel understood and supported. After going through all the interviews and assessments, they suggested several solutions. Unfortunately, we didn’t qualify for some of them, but the option we were able to use has now been in place for six years and has truly given us our life back. I honestly don’t know what we would have done without this amazing help. I will always recommend this charity to anyone experiencing financial difficulties. Reviewed on: 20th May 2026

Excellent service

The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful and knowledgeable. Initially when explaining my situation I was offered nothing but kindness. No judgement, no unkind words or silences. Reviewed on: 20th May 2026

Someone who understands what you are going through a...

Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Good advice

Good advice and very helpful they helped sort my finances out Reviewed on: 20th May 2026

It was getting to the stage I was asking if my debt...

It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way out (Suicide). The pressure was relentless with people chasing me… Then i discovered Stepchange and it changed my life. They were fantastic and put me on a plan that saved me from a terrible decision that would have affected everyone I knew. That was a few years ago now and I continue to make payments that reduces said debt and still allows me to sleep at night. I am forever in their debt and the guilt of getting in such a monetary position rests easier with me. So thank you Stepchange for giving me my life back and that also comes from my family and friends. Reviewed on: 20th May 2026

Very profesional your people dont judge

Very profesional your people dont judge Reviewed on: 20th May 2026

Helped sort you my credit card dept took all the str...

Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026

Stepchange was a life saver & are very very helpful,...

Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

From the word go I have found step change very helpf...

From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

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