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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I was struggling to make ends meet, I was searc...

When I was struggling to make ends meet, I was searching online and found StepChange. It was easier to get help and completing the relevant information online was easier. Overall, I am really impressed by the efficiency of the staff and get everything sorted and setup. Reviewed on: 23rd May 2025

StepChange changed my life.

StepChange changed my life. I went from struggling to keep all my creditors happy, and failing, afraid of the telephone and my mail, to feeling in control again. I have watched my debts drop steadily over the last few years, along with my stress levels, and I can see a day coming when I will be debt-free! All thanks to the professional, helpful, and non-judgmental team at StepChange. Reviewed on: 23rd May 2025

If you have financial worries - get in touch.

The whole experience has been amazing. Help, advice, reassurance and support at a time when it was most needed! I feel that my life is back on track and I have control over my finances. I can now plan for the future. I cannot thank you enough. I would urge anyone with financial worries to get in touch with you as soon as possible! Reviewed on: 23rd May 2025

I was struggling with monthly payments and the proce...

I was struggling with monthly payments and the process was simple and easy, wish I'd done it sooner Reviewed on: 23rd May 2025

Five years of peace of mind

I’ve been with Step Change for over 5 yrs, they don’t charge a fee and have helped me manage my debt and stress by dealing directly with my creditors Reviewed on: 23rd May 2025

My positive experience

I had no understanding of debt and feared the worst when I contacted StepChange. They quickly calmed me down and offered a solution to the problem that lets me lead a relatively normal life if somewhat impoverished. Reviewed on: 23rd May 2025

Freedom from worry

Best thing I did contacting Stepchange , I went from sleepless night, to feeling like I had no worries at all. Easy payment options and no hassle from my lenders, whom I was so sorry to not be able to keep up payments with. I cannot thank you enough. Reviewed on: 23rd May 2025

So easy!

From start to finish, I could track my debt plan. Super easy. Only needed help once because I paid off one of my debts before the plan began. Reviewed on: 23rd May 2025

They gave me a really good service

They gave me a really good service Reviewed on: 23rd May 2025

Helped me at my worst time and gave me a...

Helped me at my worst time and gave me a new start Reviewed on: 23rd May 2025

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