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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Step Change provide an excellent and efficient service.

Step Change provide an excellent and efficient service. The staff are knowledgeable and helpful. Reviewed on: 23rd May 2025

Very helpful and helped me "breathe" again!

Very helpful and helped me "breathe" again! Reviewed on: 23rd May 2025

Invaluable Assistance

They have been invaluable in helping us with sorting our finances and making it less stressful for us. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Supportive, reassuring and non judgmental. Just wish I had contacted them earlier. Was life changing for our family. Reviewed on: 23rd May 2025

I was at rock bottom.

Like most people, I was at rock bottom when I reached out to stepchange. Bottom rung of the ladder, knee deep in debt and sinking fast. The first person I spoke to was so reassuring, letting me know that I'd done the hardest bit and accepted I was in need of help. Through the calm approach of the voice at the other end of the phone, that showed no sign of derision in my failure to manage my finances. A plan that suited me (there are several debt options available)was put in place with a clear goal of how to repay everything and more importantly. My debt free date. Covid added a few unforseen issues into the mix, but once again a phone call to a working from home advisor sorted everything out. I have been debt free now for nearly a year and the relief is fantastic. Knowing that I did it is an incredible feeling. Don't get me wrong, it was hard work. Bloody hard work and it took 7 long years. But those 7 long years were a valuable learning experience. If you're struggling with debt, please take this one piece of advice and get in touch with them. They are amazing people Reviewed on: 23rd May 2025

Step change has been a life saver I feel so much mor...

Step change has been a life saver I feel so much more relaxed thanks to you. Thank y Reviewed on: 23rd May 2025

They go through every thing with you I have never fe...

They go through every thing with you I have never felt rushed or not listened to Reviewed on: 23rd May 2025

Excellent service and advice

After watching hours of debt management videos on YouTube I decided to get control of my problems. StepChange helped me get it over the line and reduced my stress by dealing directly with the card companies Reviewed on: 23rd May 2025

Thanks to Step Change I was able to start sleeping a...

Thanks to Step Change I was able to start sleeping again. They are very understanding, not in the least bit judgemental; very thankful I found the courage to pick up the phone and talk to them. I have since suggested step-change to acquaintances also struggling with debt. They are a wonderfully supportive organisation, they have been helping me for the past 5 years and I am very appreciative of their help. Contacting step-change removed a massive weight of my shoulders and has given me peace of mind. Stop worrying about debt, do something positive and talk to the experts in debt management, I cannot thank them enough. Reviewed on: 23rd May 2025

Wits end with worry

Steph Change really helped when I was at my wits end with worry and didn’t know which way to turn. Reviewed on: 23rd May 2025

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