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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange Debt Charity is an excellent organisation...

StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026

Chelsea10

Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

I recently joined Step Debt Change, and they have he...

I recently joined Step Debt Change, and they have helped me a lot in managing my debts. The team is very supportive, professional, and understanding. They explained everything clearly and helped me feel more in control of my finances. I truly appreciate their guidance and would recommend them to anyone struggling with debt. Reviewed on: 18th May 2026

Non judgemental, easy to talk to

Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the phone is always there, not sure where id have been without them, I dread to think. Reviewed on: 18th May 2026

Stepchange has completely changed my life taking awa...

Stepchange has completely changed my life taking away all the pressure of my debts Reviewed on: 18th May 2026

Help needed

From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Excellent service in all aspects

Excellent service in all aspects Reviewed on: 18th May 2026

Very helpful and first class service

Very helpful and first class service Reviewed on: 18th May 2026

Stepchange have helped financially and mentally

Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access all my info and statements in one place helping me keep a breast of my financial situation. No hassle from creditors just annual statements. Stepchange have helped me live a life instead of worrying it away. Reviewed on: 17th May 2026

They know how to help

Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much better place and will be debt free by the end of the year. Reviewed on: 17th May 2026

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