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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Got my back

Stepchange make you feel like you're not alone, that you have understanding and support. You feel like they have your back. Reviewed on: 14th May 2026

There to help when you need it.

I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their advice. Reviewed on: 14th May 2026

Just really helpful.

Just really helpful. Took away a lot of the stress I was having. Reviewed on: 14th May 2026

Really gratefull in helping me in my difficult time...

Really gratefull in helping me in my difficult time Staffs were very good friendly.At presnt Iam suffering from STAGE 4 PROSTATE CANCER very difficult position. Reviewed on: 14th May 2026

Very good although app can be awkward

Very good although app can be awkward Reviewed on: 14th May 2026

Excellent guidance to date.

Excellent guidance to date.very helpful and informative with every hope I will be able to resolve my problem with their service. Reviewed on: 14th May 2026

Stepchange sorted everything for me, stopped the sle...

Stepchange sorted everything for me, stopped the sleepless nights and worry.I'm so very grateful Reviewed on: 14th May 2026

I'm soon to be debt free!

I'm soon to be debt free! I no longer have an overdraft, credit cards or loans and do not plan to have any in the future. I now spend what I have, if I can't afford it I can't have it. Feels great not owing! Reviewed on: 14th May 2026

If it wasn’t for StepChange I really don’t know whe...

If it wasn’t for StepChange I really don’t know where I would be today. My financial difficulties began following an accident I had in December of 2024 and I was unable to continue working. I was 68 years old at the time so all of a sudden, I had to rely solely on my State Pension and although at this point I began only paying the minimum amounts each month to my creditors I was left with very little income to survive on. I hated going to bed at night because my mind started working overtime with worry and I wasn’t sleeping. The bills kept coming and were increasing more and more each month so after contacting my creditors one of them did advise me about seeking financial advice and told me to look online for StepChange. It was the best decision I ever made to contact StepChange and they have literally given me a new lease of life. Now that I am in my 70th year I am finally sleeping better at night and managing to live within the budget set out for me. I no longer have any credit cards and there are no extra luxuries but at least at this stage of my life I can finally relax a bit more and enjoy the simpler things in life thanks to StepChange. Reviewed on: 14th May 2026

I now feel in control

I now feel in control. StepChange has taken all the pressure and uncertainty away from debt management. Such an easy, straightforward process. Reviewed on: 14th May 2026

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