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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Changed my life

Step change helped me to get my life back on track after the split of my marriage and all the debt being left to myself, they didn’t judge me they just couldn’t help me enough. Reviewed on: 23rd May 2025

So grateful for your help.

I was so depressed and couldn’t cope with my debts. Was so scared when I first called you but your agents are so supportive and helped me arrange an affordable payment to the companies I owed. Reviewed on: 23rd May 2025

Very good Very understanding Very helpful

Very good Very understanding Very helpful Reviewed on: 23rd May 2025

I contacted StepChange for financial support

I contacted StepChange for support at the time that I had no hope of carrying on in life due to a huge debton me and couldn't find my way out. StepChange had made my life a meaningful one through their great support in managing my huge debt and dealing directly with my numerous Creditors. I am so grateful for stepping in at the right time when there was no any other means for me. Reviewed on: 23rd May 2025

Polite and Professional

Very helpful on recent review, and always do their best to accommodate my best monthly payment. Always put me at my ease, especially if I'm a little stressed about my account for any reason. Reviewed on: 23rd May 2025

Step change is excellent help me so much my life was...

Step change is excellent help me so much my life was stressful due of debt but I'm more relax knowing my payment are in good hands thanks to all the staff Reviewed on: 23rd May 2025

I got in touch with step change as I was made redund...

I got in touch with step change as I was made redundant and unable to pay my debts they went through all my debts and advised me to do a debt management plan which works well for me they send me my plan payments on a regular basis so I can see who and what amount to each creditors are paid and my balance owing they’ve also said if I need to add to it I can do which make things so much easier for me because some you totally forget about I’ve rung up in the past with questions I need answering and they’ve always answered and helped me throughout my journey I would recommend step change for anyone who finds themselves in the same situation that I’m in and it’s very easy to do Reviewed on: 23rd May 2025

Step change have helped with my debt as it was getti...

Step change have helped with my debt as it was getting out of control i now have peace of mind and an affordable payment plan Reviewed on: 23rd May 2025

User-friendly, easy to set up and good support

I had growing debts with energy companies, credit cards, overdrafts & loans, got so bad I was diagnosed with severe depression & was recommended to try a debt management charity. Chose Step change due to its user-friendliness & was easy to plan a budget. They have dealt with all my debts without much hassle & it's easy to contact them if something urgent. They handle the contacts with the creditors, and help to set a reasonable repayment plan. Website provides good information and advice. Reviewed on: 23rd May 2025

It save my life.

It save my life. Massive relief. Reviewed on: 23rd May 2025

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