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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Autism and discalculia together with lockdown and lo...

Autism and discalculia together with lockdown and losing employment left me unable to keep control of my finances. Stepchange staff were incredibly helpful in patiently dealing with me until there was a plan in place. They took the worry and fear out of the monthly budget and even helped me with an appointee for when I get overwhelmed and can’t speak. Reviewed on: 12th May 2026

Non judgmental support

I was in despair and they helped to find a way forward. The relief I felt to know things were in control and I wasn’t judged for the situation I was in. Reviewed on: 12th May 2026

When I was in trouble with my finances Step change w...

When I was in trouble with my finances Step change were helpful, non judgemental and easy to talk to. Reviewed on: 12th May 2026

You send your payment .

You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Stepchange helped me massively.

Stepchange helped me massively, as I walked away from a job through bullying in work place..so my bills wernt going to get paid , stepchange helped with health support and money ,contacting people sorting what was most important...complete weight lifted from shoulders...easy affordable payments set out then when I got another job increased payments...can't thank them enough helped me get back on track. Reviewed on: 12th May 2026

Helped me when I struggled financially.

Helped me when I struggled financially. Reassured and helped me organise my debt to become more manageable. Reviewed on: 12th May 2026

Excellent customer service very knowledgeable person...

Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

I achieved my financial goal with Step Change supports.

I achieved my financial goal with Step Change supports. Reviewed on: 12th May 2026

Hi there, Im Ever so happy based on the services re...

Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless you all. Kind regards Albert . Reviewed on: 12th May 2026

Best Debt Advice i have ever had

Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put together a realistic income and expenditure list and from that arrived at a figure i could afford that gave me peace of mind and took away my debt worries. Reviewed on: 11th May 2026

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