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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14226 reviews)

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4.95

Based on 14,226 reviews, last reviewed 6th Jun 2025

294300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and they do everything for you Very helpful and they do everything for you Reviewed on: 6th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14226)

Review of the StepChange, Debt Management:

This has given me a peace of mind knowing my debt is...

This has given me a peace of mind knowing my debt is being paid without being threatened receiving letters from creditors every week reminding you about missed payments,the intrest you will pay and so on.. Reviewed on: 28th May 2025

Very friendly service and really put you at ease in...

Very friendly service and really put you at ease in a very stressful situation. Reviewed on: 6th June 2025

They took away the stress of dealing separately with...

They took away the stress of dealing separately with a number of creditors and it’s now easy to update my budget for the annual review. I can now deal with everything online at a time to suit me Reviewed on: 6th June 2025

All my anxiety and worry went after I contacted Step...

All my anxiety and worry went after I contacted Step change. I have had DMP in place for a long time with not much left to go. It really has helped me so much. I can now budget better and no longer see my wage disappear through debt when I get paid. I really don't know wht I would have done without the help of Step Change. Reviewed on: 6th June 2025

Stepchange got me breathing again

Stepchange helped me breathe again. I was at an all time low, depressed and struggling to cope. Stepchange took one of the big burdens off my chest by negotiating repayments with all my lenders. And they didn't just stop there. When I had to leave my job and find a new one that paid less, they helped me review my budget and reassessed my payments. Throughout my dealings with Stepchange, they have been always professional as well as caring. They genuinely understood my distress and helped me visualise a future where i would be debt free. Drawbacks? i genuinely cannot think of any. Reviewed on: 6th June 2025

excellent service- good customer care

excellent service- good customer care Reviewed on: 6th June 2025

Very knowledgable and helpful staff.

Very knowledgable and helpful staff. The service they provide is second to none. Reviewed on: 6th June 2025

helpful, friendly, fast reliable service

helpful, friendly, fast reliable service Reviewed on: 6th June 2025

Step Change is a life saver for me

Lots of filling out forms and getting acquainted with online account at beginning, but these guys have gotten me out of impossible to pay overdraft fees and and late loan payments after I got scammed and hit rock bottom. As long you are consistent with your arranged monthly payments you will have no problems or unnecessary phone calls from them. They show up on my monthly direct debit list and they take care of all my debts for me, not having to worry about my debt, and allowing me to concentrate on getting back on feet, and they really do make things easier when you hit rock bottom and you need some space to pick yourself up, You also have the ability to choose how much you can afford to pay each month for all your debts together and they split the money for all your debts for you so you don't have to pay each debt individually, great customer service and helpful. Reviewed on: 6th June 2025

Great Organisation

Professional and informative team, with good knowledge of options available Reviewed on: 6th June 2025

Really great and easy to use.

Really great and easy to use. I hate talking on the phone due to anxiety and I’ve not had to speak to anyone yet it was all sorted online! Thank you Reviewed on: 6th June 2025

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