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StepChange: Debt Management reviews

4.95
Based on 14,508 reviews, last reviewed 9th Jun 2025
321500% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
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Latest highest rating:

5

Did for my mental health and stress because of my debt. I've been with Stepchange for a while now I don't think they understand how vital their services are, I actually don't know where I would be without t... Read more Reviewed on: 9th June 2025
Terri W's avatar
Terri W

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025
Stuart b's avatar
Stuart b

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14508)

Review of the StepChange, Debt Management:

Lifeline

5
Stepchange offer a life line for people who are in financial difficulties and cant see a way out. Easy set up process and very helpful professional people to guide you. Reviewed on: 8th July 2020

So Helpful

5
Helpful Realistic Non-judgemental Reviewed on: 9th June 2025

very helpful with supporting what was needed and goo...

4
very helpful with supporting what was needed and good customer relations Reviewed on: 9th June 2025

Just follow their guidance

5
I was literally scared but reassured it was the right thing to do. The various people I spoke with were lovely. Reviewed on: 9th June 2025

Blown away by kindness and empathy

5
kind, caring, compassionate - understanding. non judgemental. Reassuring Reviewed on: 9th June 2025

Kind, calm, non-judgemental and knowledgeable.

5
The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm. They have made the process of sorting out my debt really simple. They explain everything, and are supremely patient. I recommended them to a friend years ago, and they were great then too. And now I've become a customer, I know first hand how helpful and knowledgeable they are. Reviewed on: 9th June 2025

Excellent service and help with anything I have aske...

5
Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

5
They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

Experience with StepChange is really good.

5
Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025

Very kind and understanding staff that dealt with me...

5
Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025

All ways approachable and non-judgemental.

5
All ways approachable and non-judgemental. Reviewed on: 9th June 2025

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