Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

View other StepChange products

4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

of great help during times of financial cri...

Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Wonderful Customer Support

When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Thank You

Very helpful and empathetic - nice to speak to someone Scottish Reviewed on: 16th June 2026

Annecrossanx

Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Saving Grace that is actually there to help.

Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe and a scouring of Martin Lewis' website later, I found Step Change. And lo, they are a charity!!! Creditors and debt listed, communication between each creditor and Step Change secured, monthly installments decided and then space! 2 months of panicking, over one Monday morning. The debt is still there, but it is going down and I have my sleep back! Reviewed on: 15th June 2026

Thank you

Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and support. They offered sound advice and carried the burden of liaising with and paying creditors which has been a big relief. If you need support, reach out to StepChange. Reviewed on: 14th June 2026

Step change is very helpful.

Step change is very helpful the man i spoke to on the phone couldn't do enough. Reviewed on: 14th June 2026

Great help

I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Professional and transformative advice.

Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

StepChange change everything for me.

StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can carry on. Now all payments are managed through one single charity instead of receiving multiple calls and letter etc from various creditors. Thanks Reviewed on: 12th June 2026

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub