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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service very understanding,

Excellent service very understanding, made you feel comfortable talking about your debt and very helpful. Took away a lot of stress and worry and they contacted your debtors for you and sorted it out with them on your behalf Reviewed on: 23rd May 2025

StepChange the listening ear !!

StepChange listened and guided me to positive choices and as a result on the last of my debtors and should be one hundred percent clear within the next 24 months or less following the turmoil of 2008 credit crunch affect. Reviewed on: 23rd May 2025

It’s always been a good experience with the customer...

It’s always been a good experience with the customer service team each time I call them. Reviewed on: 23rd May 2025

A star process

The process was faultless from beginning to the end. Would recommend Step change to anyone who needs the help Reviewed on: 23rd May 2025

I have had a very positive experience with StepChange.

I have had a very positive experience with StepChange. They helped me to resolve my debt problems to affordable levels and allowed me to live again. I cannot thank them enough. Reviewed on: 23rd May 2025

Step change helped in more ways.

Step change helped in more ways. mum needed help and step change helped in a good way and took the stress away. Reviewed on: 23rd May 2025

I was drowned in debt and having sleepless night, I...

I was drowned in debt and having sleepless night, I could not save or go on a holiday with my family. Fortunately, a friend introduce step change to me, they resolved my debt issues on that same day I contacted them. Since then, I've never been contacted by any debtor. The repayment plan is tailored according to what I've got and can afford. Step-change is a life saver. Reviewed on: 23rd May 2025

nothing to tell that i havnt already said about SC i...

nothing to tell that i havnt already said about SC if an organisation could get knighthood then SC would be top of the list the gift they give is peace of mind enough said Reviewed on: 23rd May 2025

Have been supported by Stepchange to manage my debts...

Have been supported by Stepchange to manage my debts for years now, I don’t know what I would have done without them as a struggling single mum on a low income. The overwhelmingly difficult task of dealing with debtors alone was taken on by them, a huge burden lifted. I cannot rate their service highly enough. Reviewed on: 23rd May 2025

forever greatfull

Honestly everyone I spoke to have been 10 out of 10 they have really help us out taking back control Reviewed on: 23rd May 2025

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