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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

A star process

The process was faultless from beginning to the end. Would recommend Step change to anyone who needs the help Reviewed on: 23rd May 2025

I have had a very positive experience with StepChange.

I have had a very positive experience with StepChange. They helped me to resolve my debt problems to affordable levels and allowed me to live again. I cannot thank them enough. Reviewed on: 23rd May 2025

Step change helped in more ways.

Step change helped in more ways. mum needed help and step change helped in a good way and took the stress away. Reviewed on: 23rd May 2025

I was drowned in debt and having sleepless night, I...

I was drowned in debt and having sleepless night, I could not save or go on a holiday with my family. Fortunately, a friend introduce step change to me, they resolved my debt issues on that same day I contacted them. Since then, I've never been contacted by any debtor. The repayment plan is tailored according to what I've got and can afford. Step-change is a life saver. Reviewed on: 23rd May 2025

nothing to tell that i havnt already said about SC i...

nothing to tell that i havnt already said about SC if an organisation could get knighthood then SC would be top of the list the gift they give is peace of mind enough said Reviewed on: 23rd May 2025

Have been supported by Stepchange to manage my debts...

Have been supported by Stepchange to manage my debts for years now, I don’t know what I would have done without them as a struggling single mum on a low income. The overwhelmingly difficult task of dealing with debtors alone was taken on by them, a huge burden lifted. I cannot rate their service highly enough. Reviewed on: 23rd May 2025

forever greatfull

Honestly everyone I spoke to have been 10 out of 10 they have really help us out taking back control Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Didn't judge you on what happened in your situation. Listened to you. Gave you an answer almost straight away. Gave you peace of mind. Reviewed on: 23rd May 2025

Stepchange gave me life and hope!

I contacted Stepchange in 2019, as recommended by The Citizens Advice Bureau, I was medically retired from the Civil Service, so one day i was on a high salary with a Mortgage, Personal Car Plan and loads of Credit Cards. The following day i had nothing but debts. I put most of my retirement money in to my mortgage, as I was scared of losing my home! The rest went to buy my car from the plan. After that were all of my Credit Cards, which were no problem when i was employed, but now i could see a point where they would become unmanageable. I had to wait for ages to find out what benefits i could claim, as i had no other income. I worked out my total debt and it was nearly £62,000... still the remaining mortgage and the cards, which were being used constantly, as it was taking so long to obtain my benefits, with no other income. Finally, Stepchange literally changed my life. Now, in 2025, i feel so good about my debts, as they are now £38,000. I have achieved a massive reduction and i know many people who owe similar amounts, simply as part of life! It only took me just under 6 years to achieve this and i can see the end of the tunnel. Thank you Stepchange! Reviewed on: 23rd May 2025

I had a problem with an unknown creditor

I had a problem with an unknown creditor ? The original debt probably statute barred ?Was told that the debt would not be added to my already long list. Reviewed on: 23rd May 2025

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