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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Life saver

When I was at my most stressed and depressed trying to deal with some very aggressive and very threatening debt collectors they took all the stress out of it by taking over and dealing with ever one of them , quite genuinely life savers Reviewed on: 23rd May 2025

Very helpful with my situation and easy to talk abou...

Very helpful with my situation and easy to talk about the process of getting things moving forward with my dept Reviewed on: 23rd May 2025

They are the people to go to when you’re losing cont...

They are the people to go to when you’re losing control of your finances. The process was easy and they dealt with everything. I made my payment each month for four years and watched the balances go down bit by bit until they were clear. Along the way I learned to live within my means and have now started to save the money I used to pay them every month. Reviewed on: 23rd May 2025

Life Savers

I had never been in debt until I finished work and my income was my pension. I became overwhelmed with my situation and absolutely did not know where to turn. My mental health was badly impacted by the situation. Stepchange was suggested to me. I contacted them and recieved non judgemental support with several options explained to me. There was a period of " breathing space" which did enable me to breathe for the first time in months. A programme was agreed and the StepChange contacted the companies involved and obtained a payment plan. It took me 3 years to clear my debts and StepChange supported me throughout. I dont say this lightly StepChange saved my life Reviewed on: 23rd May 2025

Very polite and non- judgemental

Very polite and non- judgemental Reviewed on: 23rd May 2025

invaluable Help

Having professional and accurate advice was an incredible help in my life when I needed most. I will always be grateful to StepChange for their help. Reviewed on: 23rd May 2025

Always ready to help.

Always ready to help. From day one I have had so much help Reviewed on: 23rd May 2025

I was in debt to multiple agencies for a lot of mone...

I was in debt to multiple agencies for a lot of money i was suicidal but was recommended step change the pressure was removed right away it not been easy but two years down the line my life is so much better thank you Reviewed on: 23rd May 2025

Been with StepChange 2years owed £28000 1 more year...

Been with StepChange 2years owed £28000 1 more year will be dept free so easy to set it up found staff easy to talk to. Reviewed on: 23rd May 2025

Wonderful

Was really struggling and they were so helpful and non judgemental. Everything was sorted with one phone call Reviewed on: 23rd May 2025

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