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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Brilliant service from initial set up and continuing

From sorting out the breathing space to setting up my DMP, StepChambge have been brilliant. The online budget calculator is such a good tool. Really helped me to get on top of my finances and relieve the stress of it all! Reviewed on: 23rd May 2025

Really helpful and they do all the hard work.

Really helpful and they do all the hard work. No stress. They take the stress away. Reviewed on: 23rd May 2025

Absolutely fantastic.

Absolutely fantastic.. stepchange Changed my life… I was so depressed didn’t know which way to turn until I came across Stepchange Thank You!!! Reviewed on: 23rd May 2025

In the last 9 1/2 years I have been with step change.

In the last 9 1/2 years I have been with step change. I have been so relaxed unhappy they have been so helpful sympathetic God bless them all. Reviewed on: 23rd May 2025

Excellent would use again, 5* serviceymuch

Excellent and very friendly would use again if I had to …………………………………………………………………… Reviewed on: 23rd May 2025

I was drowning and couldn’t see a way out.

I was drowning and couldn’t see a way out. I was embarrassed and ashamed of the situation I had gotten myself into.StepChanged listened without judgement and provided empathic guidance that has turned my life around. Not only am I no longer increasing my debt, I have actually reduced it without leaving myself struggling. The best thing I have ever done. Reviewed on: 23rd May 2025

Absolutely fantastic company

Life savers at stepchange, I can now not worry about my debt repayments being overwhelming so thankyou. None judgemental staff who are always willing too help you. Reviewed on: 23rd May 2025

I felt like I had no where to turn, until someone me...

I felt like I had no where to turn, until someone mentioned step change and they have helped me massively I can now have no worries of repaying debt back to more than one company, having stepchange literally do all the working out for you, you just need to be honest on what you spend your money on, I have an affordable payment each month and no money worries now. I sleep better, anxiety and worries have gone - really wouldn’t know where i’d be if I hadn’t had taken the first step to contact stepchange, everything is on line, u can view your payments etc and the customer service is exceptional Reviewed on: 23rd May 2025

Best debt management company !

I absolutley could not recommend stepchange enough! It gave me my life back . My mental state is improving and I have a feeling of hope again. The advisers are always really helpful , understanding and respectful. And extremely professional . I always get correct information and a right advice . I felt like I was drowning in my debt and that there's no way out for me . My mental health and physical health suffered so much , but since my debt management plan comes into place I feel I'm free and I have control and way out . I'm so grateful for all the help and guidance . Reviewed on: 23rd May 2025

A weight lifted

Helped me understand all the different options and chose the right one for me, has helped me feel like a great weight has been lifted Reviewed on: 23rd May 2025

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