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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Staring into the pit.

From staring into the pit of despair, having no idea how to deal with ever increasing dept, one phone call to Step Change, set us on the road to recovery. I have never made a more important, nor more rewarding phone call than the one I made the day I called Stap Change. If you have any doubts at all, just pick up the phone, and call them today. Reviewed on: 8th May 2026

Very helpful and helped me massively to get back on...

Very helpful and helped me massively to get back on track Reviewed on: 8th May 2026

So far I have being in good hands with step change h...

So far I have being in good hands with step change handling all the creditors on my behalf. Reviewed on: 8th May 2026

Good Nights Sleep!

Before contacting StepChange and arranging a Debt Management Plan, I used to wake up at night and try to think through how I was going to manage my money. I can now sleep through the night knowing StepChange have me sorted! Reviewed on: 8th May 2026

Professional service with understanding staff.

Professional service with understanding staff. Has taken the worry off and good to have structure to my payments. Reviewed on: 8th May 2026

Advisors are always willing to help!

Advisors are always willing to help and our empathic and emotionally intelligent. 100% recommend. Reviewed on: 8th May 2026

Stepchange helped us when we didn't know who to turn...

Stepchange helped us when we didn't know who to turn to for help. Very understanding and helpful staff Reviewed on: 8th May 2026

Helped me regain my life

Highly recommend for anyone who is struggling financially! I’d got into a very bad financial situation and called Stepchange, they helped me every step of the way and organised a debt management plan for me. The relief I felt was beyond anything I thought was possible at that stage in my life. I was struggling with my mental health and Stepchange helped me regain control of my finances and make living bearable again. Reviewed on: 8th May 2026

Always helpful and understanding

Always helpful and understanding Reviewed on: 8th May 2026

Having planned our future my wife fell ill with leuk...

Having planned our future my wife fell ill with leukaemia and was diagnosed terminal they finished her at work after 12 months illness so we used our credit cards with zero interest rate on a temp basis as she was entitled to lifetime disability allowence so we had planned to pay the cards off . The then conservative govmt under Cameron moved the goalposts and despite her having a successful bone marrow transplant they removed her lifetime allowance even though she was left with damaged lungs etc and told by the hospital not to work. Also the full amount of my pension fund was due to be made drawdown accessible as it is for anyone these days but the government did a u turn without consultation and my fund is still in an annuity and not accessible due to our ages. This completely threw our finances into chaos and left us with credit card debts and rising interest rates. This is when my wife started looking for help and found Stepchange. It changed course back from stress and worry as we had no spare money at all and struggling to pay the cards as well as mortgage etc I felt embarrassed as we had worked hard since 16 years old and always paid cards HP etc back never owing anything. We both had good well paid secure jobs and then life happens thankfully my wife was one of the only survivors at the time of this terrible illness and the added pressure of finances made life stressed and hard. It also hurts and is offensive to be called the baby boomers of the 70s as we didn’t spend on takeaways coffees phones holidays abroad etc etc and put all our money into our home. On top to be treated disgustingly and our pensions discriminated due to our age is scandalous and has never been reverted to be accessible as pensions are today. Stepchange and the NHS have been and still are our lifeline not the government. They are both wonderful helpful caring and we can’t thank them enough. I would wholeheartedly advise going to them for advice as they can and do save lives in different ways. Reviewed on: 8th May 2026

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