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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastically helpful.

Fantastically helpful. The man that u spoke to initially was really helpful, explained my options in detail and didn’t make me feel silly for my situation. Reviewed on: 23rd May 2025

Stepchange are amazing.

Stepchange are amazing. Cannot recommend highly enough. No judgement, just straight upfront advise and assistance. Reviewed on: 23rd May 2025

Financial support

They have helped me get back on my feet and advise me when I have doubts. Reviewed on: 23rd May 2025

Secured my financial future, saved me and my marriage.

Secured my financial future, saved me and my marriage. Reviewed on: 23rd May 2025

Very helpful and friendly.

Very helpful and friendly. Help with all my questions. On phone or email. Reviewed on: 23rd May 2025

It's more than i expected, I've been helped to contr...

It's more than i expected, I've been helped to control my spending and realise how my needs outweigh my wants. I have not used credit ever since I started, kept my credit score stable, and helps me to understand how debt can be made easier to resolve. Reviewed on: 23rd May 2025

Good, friendly, helpful and supportive

Good, friendly, helpful and supportive Reviewed on: 23rd May 2025

STEPCHANGE

Stepchange have been fantastic in helping with my debts. Fantastic advise and have put my worries at rest. Reviewed on: 23rd May 2025

Non judgemental

I contacted Step Change when I split with my wife and suddenly found myself in unmanageable debt. The lady on the phone was so helpful and non judgemental it put me at ease straight away. I'm three and a bit years in now, my debt is halved and I have an end date on my plan which gets closer all the time. My payments are manageable and handled for me, so no unsettling letters coming through the letterbox. Stepchange really did put me on the right path at the most difficult time of my life. Reviewed on: 23rd May 2025

Stepchange is the bestest they saved my life I would...

Stepchange is the bestest they saved my life I would recommend these to everyone who is reading this Reviewed on: 23rd May 2025

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