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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

BEST THING I DONE

It was the best thing I ever did by getting in contact now I am debt free learnt my lesson and never going back. Reviewed on: 23rd May 2025

When I spoke to stepChange.

When I spoke to stepChange they put my mind at ease and a relief . Reviewed on: 23rd May 2025

Someone to turn to when vulnerable.

In a moment of vulnerability and extreme distress, I was pointed out to a service that would easy my financial burdens. I made the right choice by choosing stepchange. Reviewed on: 23rd May 2025

Life need not be difficult.

Stepchange can change your life, dealing with all the pressure and challenges you may be facing in life with credit. Absolutely amazing work the staff do and support you all the way. Reviewed on: 23rd May 2025

very helpful.

very helpful. put me on the right path Reviewed on: 23rd May 2025

Literally Life Saving - Thank you

When I got to stepchange, I had just been released from a mental health institution after suffering from depression and anxiety for a while. Finances were the only thing stopping me from moving on and living life fully. I got in touch with Stepchange and I can remember crying when they told they could help me. The relief they provided is genuinely one of the reasons I am able to live a normal and happy life. Reviewed on: 23rd May 2025

Very friendly helpful , they save me when I was comp...

Very friendly helpful , they save me when I was completely lost Reviewed on: 23rd May 2025

Support without judgement

Very supportive, understanding staff, none judgmental, just helpful!!! Reviewed on: 23rd May 2025

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