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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

So grateful to StepChange.

I went from having a well paid job to not. I accrued debts I wasn’t covering the interest on every month. I was drowning. Owning my problem, the reality check of writing it down was really helpful. I got an affordable debt management plan. The annual reviews are great too, you can increase or decrease payments realistically. (Or just ring if circumstances change. I recommended StepChange to my son, and he has a DMP too. I have now paid mine off and am solvent for the first time in my life. Reviewed on: 23rd May 2025

Finished!

When conducting our annual reviews, most of the staff were friendly and helpful and were let down by the few who were less than helpful, hence the loss of one star in the rating. We have however, with their help got through our problems and are now happily debt free! Reviewed on: 23rd May 2025

ve been able to manage my finances...

They are a Godsend. Through them I have been able to manage my finances which has given me peace of mind Reviewed on: 23rd May 2025

Great listeners .

Great listeners . Very helpful easy to speak to and great advice Reviewed on: 23rd May 2025

they care about each person

They are an amazing company, they care about each person and are always there to listen and support each client. I was at an all time low. After talking to an agent about myself I have never looked back. I am just over a year to become debt free .thank you Step Change. Reviewed on: 23rd May 2025

Everything was sorted quick and easy and an affordab...

Everything was sorted quick and easy and an affordable payment set Reviewed on: 23rd May 2025

The the staff are very helpful and dealing with your...

The the staff are very helpful and dealing with your debits very helpful and understanding Reviewed on: 23rd May 2025

Best Debt Management Organisation Ever

Step Change gave me a new lease on life - overwhelmed by debts, I found help in managing my financial difficulties and gaining peace of mind and relief from all the permanent stress due to my money worries. They proved to be a shield between me and my creditors and they arranged a very affordable payment plan. Their staff is very understanding and knowledgeable and they dealt with my issues quickly and efficiently. Further on, the opportunity of dealing with matters personally online ( like reviewing my budget for instance) proved to be an even more suitable and straight forward way of using my time. Reviewed on: 23rd May 2025

Stepchange give me my life back .

Stepchange give me my life back . I don’t worry as much now about my debt as they arranged and did everything for me when my head was all over the place Reviewed on: 23rd May 2025

The only sensible way to proceed if you find yoursel...

The only sensible way to proceed if you find yourself in a scary debt situation. Reviewed on: 23rd May 2025

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