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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Amazing company

Very helpful going over my DMP before I started and explaining everything and not making me feel alone. Thank you so much for helping me clear my debt I will be forever grateful to you. Reviewed on: 23rd May 2025

Relief from worry and anxiety

They took the worry and anxiety that I had been living with for months, facing up to my debt problem and dealing with my creditors to come to an acceptable arrangement to pay back. I have still a few years to go and I make sure Stepchange payments are met as they should be. Without them, I’m not sure what I would have done! Reviewed on: 23rd May 2025

A huge weight off my shoulders.

Before contacting stepchange I didn’t know which way to turn. They helped me sort out all my debts write to all my creditors. I can’t believe how long I struggled before I was told about them by my bank. Reviewed on: 23rd May 2025

A life changing organisation fantastic advice and he...

A life changing organisation fantastic advice and help Thank you Reviewed on: 23rd May 2025

Thanks for help

Not only are you very good at what you do, all your staff are very polite and helpfull in every way. Thank you all very much. Reviewed on: 23rd May 2025

Easy to deal with, efficient service.

Easy to deal with, efficient service. Reviewed on: 23rd May 2025

Very good communication easy to talk to and helpful

Very good communication easy to talk to and helpful Reviewed on: 23rd May 2025

Excellent Company

Wish I’d have had the courage to contact step change earlier. Excellent service and friendly understanding staff. It has been a weight off my shoulders with spiraling uncontrollable debt. Reviewed on: 23rd May 2025

Excellent staff very informative

Excellent staff very informative Reviewed on: 23rd May 2025

StepChange are fantastic

StepChange are fantastic… everything is done online quickly and promptly. You feel you are in control of your finances again. Not sure what I’d have done without their help and guidance. Thank you Reviewed on: 23rd May 2025

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