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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange ease your fears and provide great solutio...

Stepchange ease your fears and provide great solutions to your debt problems. Good advice and planning combine to solve all debt problems you may have and they suggest a practical repayment scheme suitable for your needs whilst helping you pay back your debts. Reviewed on: 23rd May 2025

excellent service

excellent service, all really friendly and patient staff, would definitely recommend them to any and everyone Reviewed on: 23rd May 2025

Amazing staff and kept me updated at all times

Amazing staff and kept me updated at all times Reviewed on: 23rd May 2025

I don't know what we would have done without StepCha...

I don't know what we would have done without StepChange. We were drowning in debt due to customers not paying us in our business and the bank pulling the plug. I would be in a mental hospital if not for them and my faith. Reviewed on: 23rd May 2025

I don't know where I would have been without step ch...

I don't know where I would have been without step change they contacted all of my lenders sorted out all of my payments took away all my stress and worry and at last I could sleep at night Reviewed on: 23rd May 2025

Got my life back

Just over 5 years ago my relationship situation changed together with my job and started to struggle financially. I was simply paying out too much to cover what was coming in despite making as many money savings as I could. I started to then only pay the minimum on my credit cards and moving money around and missing payments then soon got overwhelmed. Thinking I couldn’t do anything I then adopted a head in the sand moment and really didn’t know what to do. Looking into debt online I came across this wonderful charity. They supported me to create a debt management plan and I was able to pay my debts gradually and realistically and also managed to have some money for social activities again. StepChange gave me my life back and the financial stress came down considerably without worrying about someone knocking on my door and asking me to pay a bill I couldn’t. After 5 years and communicating any changes I’m really happy to announce that I’m now debt free. It’s been a long journey and my only regret is not finding this before I got into a real crisis. Reviewed on: 23rd May 2025

Step change charity completely changed my life for b...

Step change charity completely changed my life for being so worried about my repayment to makie it easier and affordable Reviewed on: 23rd May 2025

Excellent service very friendly and helpful

Excellent service very friendly and helpful Reviewed on: 23rd May 2025

Staff are so patient and understanding and helpful a...

Staff are so patient and understanding and helpful and just amazing really. Reviewed on: 23rd May 2025

Friendly and very helpful .

I was recommended by a family member to contact step change after having to retire due to health reasons . Never looked back . Reviewed on: 23rd May 2025

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