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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service Really helpful.

Really helpful. Made me feel better. Great service Reviewed on: 7th May 2026

There’s always path and step change was that path

Was made redundant and bills were piling up, was at point of not wanting to live then step change help me a lot and got my finances on path that became manageable Reviewed on: 7th May 2026

StepChange offered me hope and helped me get my fina...

StepChange offered me hope and helped me get my finances back in order. Great staff. Reviewed on: 7th May 2026

StepChange took all the the money worry and stress a...

StepChange took all the the money worry and stress away from me. Every person I have spoken to have been so helpful and had empathy for my siuation. I am gradually becoming debt free with a DMP. Reviewed on: 7th May 2026

I was so worried before my call..

I was so worried before my call but the non judgemental help completely changed my life. I now have less than 1 year and I will be debt free Reviewed on: 7th May 2026

Peace of mind

Paying off debts can be a daunting experience but going through Stepchange simplifies the whole process. It's such s good feeling to check your balances online and seeing everything slowly, steadily reducing. Reviewed on: 7th May 2026

information required was strait forward and question...

information required was strait forward and questions asked were easy to answer Reviewed on: 7th May 2026

I have been saved by the Debt management plan that t...

I have been saved by the Debt management plan that they have been able to arrange for me. I was drowning in debt. Now I am in a much more manageable place. Reviewed on: 7th May 2026

Very helpful

I did everything online and they help me sort everything out which was sa big weight off my shoulders. Reviewed on: 7th May 2026

Very Helpful And Take Away A Lot Of Worries

Everyone, except for one notable exception, has been helpful, professional and reassuring. Reviewed on: 7th May 2026

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