Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great help

Very helpful easy to contact and good solid advice Reviewed on: 23rd May 2025

Absolutely fantastic service this place saved my life

Absolutely fantastic service this place saved my life Reviewed on: 23rd May 2025

Lovely lady she really helped me and made me feel at...

Lovely lady she really helped me and made me feel at ease. Reviewed on: 23rd May 2025

Strong on Empathy and Knowledge

I found the staff very empathetic and knowledgeable. They understood my situation and explained to me what my options were to resolve my debts in an affordable and acceptable way to my creditors. In addition they were available for support and to address any new difficulties when they arose. Reviewed on: 23rd May 2025

They have helped us immensely with our finances.

They have helped us immensely with our finances. We we're scared that we would lose everything especially our house we're back in track with our mortgage. Reviewed on: 23rd May 2025

Very helpful and understanding always polite.

Very helpful and understanding always polite. Reviewed on: 23rd May 2025

So helpful and kind when I most needed it and have b...

So helpful and kind when I most needed it and have been ever since. Can be difficult to get hold of sometimes, but the service, support and resolution has been worth the wait. Reviewed on: 23rd May 2025

Fantasticnfidence with stepping forward...

Stepchange gave me confidence with stepping forward with my financial problems. Reviewed on: 23rd May 2025

Excellent

Was able to carry out my yearly review online and it was so simple and quick to do. From start to completion was less than 20mins. Excellent service. Reviewed on: 23rd May 2025

very helpful Team

very helpful and in the beginning, we'd a bit difficult as I had to hold gor s long time Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.84 from 11 reviews
Debt solutions
from Back2Credit 4.92 from 1856 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub