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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Lifesavers

Please if in financial trouble, don’t hesitate to call Stepchange’s, helpline, they literally took all my stress and anxiety away, came up with a plan and helped me out of a very deep dark hole, allowing me to get on on with life Reviewed on: 7th May 2026

Good service and support

Good service and support easy to use system and friendly staff Reviewed on: 7th May 2026

Step change has helped me with thousands of pounds o...

Step change has helped me with thousands of pounds of debt to become debt free what a excellent service Reviewed on: 7th May 2026

Brilliant People.

I was not in a good place before taking the plunge to call Step Change, The lady I spoke to put me at ease and and helped me out so much. I do not think I would be here today without their help. Reviewed on: 7th May 2026

Stepchange really helped me get my finances under co...

Stepchange really helped me get my finances under control, the process was very straightforward and has helped me immensely. I feel so much better about my finances. I only wish I would have been in touch with them sooner. Reviewed on: 7th May 2026

Very good customer service, friendly and very profes...

Very good customer service, friendly and very professional. Reviewed on: 7th May 2026

Amazing organisation that helped me on my hardest ti...

Amazing organisation that helped me on my hardest times to take control of my life and finances. Reviewed on: 7th May 2026

Don't be afraid to call Stepchange for advice

I couldn't see a way out of my debt situation. Once I had the courage to call Stepchange they assured me I wasn't alone and offered me excellent advice on the options available to me to move forward. Once my choice was made Stepchange continue to manage the process with regular review. Amazing group of people Reviewed on: 7th May 2026

Amazing support, clear guidance and professional staff.

Amazing support, clear guidance and professional staff. Helped me to organise and restriction finance so well. Reviewed on: 7th May 2026

I was absolutely desperate when I went to StepChange...

I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name only, and I thought I was going to lose my home. They helped me to work out a realistic budget, which meant I did not have to go without and could cover all household bills, food shopping, etc, before making payment to my creditors. I should be debt-free in approximately two years and I'm so grateful that I found this company when I did. Reviewed on: 7th May 2026

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