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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantasic people

When I first got in touch I was very nervous because I felt I wasn't getting anywhere. But as soon as I got talking to the person from step change it all changed they went through everything with me and helped me such alot I felt at ease for the first time in ages I would recommend them to everyone Thank you Reviewed on: 23rd May 2025

Thank goodness.

Thank goodness. Stepchange. I was distraught when I first contacted them five years ago and they helped me out. It made me realise that I could get this situation resolved and it's probably been the best thing I ever did. Thank you. Reviewed on: 23rd May 2025

Very necessary service.

Very necessary service. StepChange are a great set of people. Reviewed on: 23rd May 2025

StepChange are truly amazing.

StepChange are truly wonderful. The people who help are incredibly helpful and friendly, and very knowledgeable. They are so reassuring when issues arise from creditors, and when you speak with them, you feel confident and reassured that things will be resolved. They give clients something very precious. Hope. Absolutely fantastic company, with outstanding staff. Reviewed on: 23rd May 2025

Excellent support

I was stressed with my debt. The lady helped me on the phone & talked me through the process. I felt instantly better & proud I could handle the repayments. Reviewed on: 23rd May 2025

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

Efficiency, politeness, no comments on the circumsta...

Efficiency, politeness, no comments on the circumstances, Agents with sympathy and knowledge who guide through the process . Thank you All Step Change Reviewed on: 23rd May 2025

Better together

Always helpful and reassuring whoever you speak to. They help you find a way forward and are very supportive. Reviewed on: 23rd May 2025

The help we didn't know we could get.

A few years ago, we ended up in a very stressful and difficult family situation. Where I couldn't see a way around continuin payments on our loans, StepChange trully stepped in and made it possible for us to continue with our live in as normal way as possible, given our circumstances. I will forever be grateful. Reviewed on: 23rd May 2025

Step change is a marvelous company, don't know what...

Step change is a marvelous company, don't know what I would've done if it wasn't for them ,they have certainly helped me,, Reviewed on: 23rd May 2025

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