Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change save my life this is the best I...

Step change save my life this is the best I done Reviewed on: 7th May 2026

A very satisfying experience.

I have found StepChange to be a very organised and professional company. They organised my debts into affordable interest free monthly payments and dealt with my creditors from the word go. It took 14 years, but I am now debt free and I aim to keep things that way. Reviewed on: 7th May 2026

Step change has taken all the worry away from my sit...

Step change has taken all the worry away from my situation and made me cope with debts Reviewed on: 7th May 2026

Made my life less stressed

These guys are great. It really is effortless and stress free to set up. I was quite anxious about asking for help but there really is nothing to be worried about. If you are in debt and need help, don’t waste time. Just do it and see how amazing this service is. Reviewed on: 7th May 2026

I lost my job 5 years ago though I'll health which w...

I lost my job 5 years ago though I'll health which was a big shock as I was only 59 , I had built up a large debit though gambling etc, so I had to face up to the mess I was in and worse thing was I had to tell my wife , I then went on a downhill and end up at doctors in tears and a right mess ,my doctor told me about step change. I CAN SAY AFTER THE FIRST PHONE CALL I T TOOK THE PRESSURED OFF THEY WERE SO Helpful AND POLITE AND NON Judgemental THEY MADE ME FEEL BETTER ABOUT MYSELF AND FOR THE LAST 5 YEARS THEY HAVE ALWAYS BEEN HELPFUL AND HAS HELP ME THOUGH THIS ROUGH TIME Reviewed on: 7th May 2026

The best

They have been there for me when I’ve needed it the most Reviewed on: 7th May 2026

3 years ago I was unsure which way to turn it was s...

3 years ago I was unsure which way to turn it was swimming in debt always afraid to answer the phone or front door due to collection agency or bailiffs. A close family friend recommended a simple phone call to step change and from there the rest is history From the start they was friendly and professional went thru my mountain of debt and my income plus the outgoings and come up with a plan to help. I am pleased to say on the home stretch will only 15 months left until I am debt free and without the help from step change I would probably be still bearing my head in the sand hoping it will all go away Reviewed on: 7th May 2026

Been very helpful, during the most stressful time in...

Been very helpful, during the most stressful time in my journey Reviewed on: 7th May 2026

Simple easy to communicate.

Simple easy to communicate. Clear stateme ts show the progress of debt reduction. Reviewed on: 7th May 2026

Helpful first step for managing debt

StepChange provided a clear and easy-to-follow process for reviewing debt and household finances. The online budget tool helped us understand where money was being spent and showed the available options in a structured way. The information was helpful and the system explained the different debt solutions clearly, especially the Debt Management Plan option. It was also reassuring that they considered vulnerability and health circumstances during the assessment. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub