Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Absolutely fantastic!

They have been excellent. I did look at debt management company but about 30% of the amount I would be paying to them to clear my debts would be going to them as fees. Making it even longer to repay my debts. Take my advice. Just go straight to Step Change. Absolutely fantastic. Reviewed on: 31st May 2025

first class from start to finish , never judgmental...

first class from start to finish , never judgmental , and very very helpful . also the after care is excellent , dealt with care and dedication in providing you with honest affordable repayments that you can change if your circumstances change , 100 % helped me to get back on my feet .,,five star rating from me . Reviewed on: 23rd May 2025

Understanding

Fair, what you see is what you get. Highly recommend! Reviewed on: 23rd May 2025

They have helped me tremendously and took a bit a wo...

They have helped me tremendously and took a bit a worry of me . Reviewed on: 23rd May 2025

Great advice

Great advise without judgement. Help me sett my budgets and sorted my crediters. All creditors passed my first budget and allowed me to carry on living without fear of bailiffs. Reviewed on: 23rd May 2025

So good.

So good. Super friendly and helpful staff. Easy to use online forms. They've done most of the work for me and relieved so much stress around my debts. Reviewed on: 23rd May 2025

Step change was a turning point for my family

Literally saved my life. From first hesitant call to today I’m forever thankful. I wanted to pay what was owed and step change allowed me to do that with dignity. Reviewed on: 23rd May 2025

Great Service

The whole process from the start was lengthy but well informed, I was made to feel like I had some help rather than being judged for my problems. Whenever I spoke to someone either online or on the phone, they were well informed and kind. Reviewed on: 23rd May 2025

Superb service and helpful , kind understanding.

Superb service and helpful , kind and understanding staff who basically get you through a dreadful time and give you hope for the future. Reviewed on: 23rd May 2025

I really hit rock bottom with my financial situation...

I really hit rock bottom with my financial situation but so glad I turned to Stepchange. I was really ashamed of being in so much debt but from the first phone call, they were so supportive and never judgemental. Just felt very supported and really wanted to sort it out for me. Reviewed on: 23rd May 2025

Stepchange have helped me so much.

Stepchange have helped me from being in debt after seperating from my partner and now I'm on top of it and more savvy with my money and spending. The best thing is you are not judged and they are very understanding in difficult situations. Stepchange have been a god send foe me. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 353 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub