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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Take that one step.......

I would advise anyone to call Stepchange as they really do listen, they advise according to your circumstances and give you all the facts. This really is free advice and during my time being supported by them has made me more aware of the pitfuls of how easy it is to get into debt but also really help me to manage my money alot better. Give them a go they don't judge!! Reviewed on: 7th May 2026

Helped me to say we’ve got this!

Helped me to say we’ve got this!!!! Reviewed on: 7th May 2026

Helping hand

Was in financial difficulty and stephanotis were there for me all the way through. Reviewed on: 7th May 2026

StepChange are the best.

StepChange are a life saver,they go above and beyond my expectations,very professional and always willing to help with any questions whatsoever. Reviewed on: 7th May 2026

StepChange have been a massive help

Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have helped give me the confidence to take control of my finances and focus my repayment efforts. Reviewed on: 7th May 2026

They saved me.

They saved me. So helpful and understanding of my problem Reviewed on: 7th May 2026

Step change guided me through the available options...

Step change guided me through the available options and made life covetable again a great service. Reviewed on: 7th May 2026

The StepChange that change my life

The team from StepChange Debt was paramount to improve my poor financial decisions and debts into a financial plan and to keep me on track to finally get hid of my financial burden. Reviewed on: 7th May 2026

StepChange have helped me with peace of mind knowing...

StepChange have helped me with peace of mind knowing that my debts are taken care of & I don't need to worry that Bailffs will be knocking on my door. Reviewed on: 7th May 2026

Friendly, know what there doing.

Friendly, know what there doing. Let them do what they do. Doesn’t cost charity based.. Reviewed on: 7th May 2026

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