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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing Step Change

I was overwhelmed of my debts before I contacted StepChange. I was losing sleep, poor appetite & I was drowning of worries. Then my friend advised me to get in touch with Step Change and when I did it was a great help & I'm now have peace of mind. Reviewed on: 23rd May 2025

Step change

I was really struggling with dept and step change saved me Reviewed on: 23rd May 2025

It’s been a very good experience, have paid off almo...

It’s been a very good experience, have paid off almost 70 percent due to the dedication and hard work by step change. Reviewed on: 23rd May 2025

I was so happy I came to you, you took a lot of weig...

I was so happy I came to you, you took a lot of weight off my shoulders. Now I have peace of mind knowing you are there for me. Reviewed on: 23rd May 2025

You made me believe again

You gave me the luxury of sleeping at night.Any problem I had there was always someone there with the answer. Reviewed on: 23rd May 2025

Non Judgmental

Very friendly nonjudgmental Help you understand your options and make sure repayments are affordable with regular reviews to make sure you can manage the repayments Reviewed on: 23rd May 2025

A great company who go out of their way to help and...

A great company who go out of their way to help and ease one’s mind Reviewed on: 23rd May 2025

I was stressed getting into debt , overwhelmed by th...

I was stressed getting into debt , overwhelmed by the constant pressure of paying things off,A conversation a suggested solution and a way out keeping the debtors at arms length learning how to manage my finances In manageable payments getting back to having a life. Reviewed on: 23rd May 2025

Concerned about my financial situation...

I was concerned about my financial situation, but after talking to an advisor and going through my budget a solution was found. These people are so helpful and understanding, NOT judgemental, would recommend to anyone. Reviewed on: 23rd May 2025

stepchange made me feel relaxed and safe they stoppe...

stepchange made me feel relaxed and safe they stopped my anxiety Reviewed on: 23rd May 2025

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