Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

After my husband died I found myself in debt.

After my husband died I found myself in debt. Reviewed on: 23rd May 2025

I had buried my head in the sand!

I had buried my head in the sand, was losing sleep, scared, worried and anxious. I nervously made the call, then filled in the online finances document. The instant result of a plan was such a relief. I wish I'd done it sooner! The lady was lovely and it was so easy to sort. The 60 days breathing space was also a godsend. I had been avoiding answering calls for a while. The monthly payment is affordable...unlike what I was trying to pay, and I am forever grateful. Thank you x Reviewed on: 23rd May 2025

A fantastic help!

Staff are so friendly & helpful. Reviewed on: 23rd May 2025

Words can't describe how helpful this organisation is.

Words can't describe how helpful this organisation is. Reviewed on: 23rd May 2025

Have been in DMP for many years and it has helped me...

Have been in DMP for many years and it has helped me steady the ship and within a couple of months off being debt free Reviewed on: 23rd May 2025

I was in debt and couldn’t find a way to cope.

I was in debt and couldn’t find a way to cope. Stepchange really helped, by helping to manage my debts, and contacting companies on my behalf. I am in a much better place financially now. They have been fantastic. Thank you. Reviewed on: 23rd May 2025

Lifesaver.

Over many years, first as CCCS, then as Stepchange, the organisation has supported me in dealing with what seemed an insupportable debt burden acquired during an undiagnosed mental illness. Although the telephone waiting can seem a little onerous, it is always worth it for the supportive advice and, most of all, taking on all contact with my creditors. I might never have recovered, and creditors might never have been paid, if it was not for the support from Stepchange. Reviewed on: 23rd May 2025

Peace at last

I had been I'll and this debt was really affecting my mentality. It was hanging over me for a few years but within a month or so Stepchange eased the burden massively. Reviewed on: 23rd May 2025

Highly recommend!

After both my partner and I being made redundant, finances quickly spiralled downward. After struggling to manage and the situation reaching an overwhelming crisis point, I contacted Step Change. The relief following my call was immense! I felt heard, understood and supported. The help was so practical and it was immediate. That phone call was long, but they went through all my finances with me thoroughly and a payment plan was set up. I had complete control, they just guided and advised. We agreed on an affordable monthly repayment. The intimidating letters stopped, interest was frozen in most cases and we felt like we had regained control. The plan is reviewed regularly and can be changed to suit any shifting circumstances. It got us out lives back and I can’t recommend them highly enough. Reviewed on: 23rd May 2025

I’m relieved and not as stressed as I was and feelin...

I’m relieved and not as stressed as I was and feeling better about myself with your help Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.92 from 5260 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 86 reviews
Debt Collection
from Darcey Quigley & Co 1.39 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub