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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Overwhelming debt and harassment from the credit car...

Overwhelming debt and harassment from the credit card companies. Used other credit cards to pay the extortionate monthly fees most of which was interest. Quite simply bled us dry. When we had nowhere else to go step change negotiations put us on an affordable scheme and gave us our piece of mind back Reviewed on: 23rd May 2025

I was in a mess.

I was in a mess. 9 creditors screaming for money, I lost track of what was owed to who and what has been said. Stepchange contacted them all for me and as long as i can keep up with the one single payment i will not have to speak to the creditors again. Lovely. Reviewed on: 23rd May 2025

Help and make life back again and give hope keep it...

Help and make life back again and give hope keep it up you are doing excellent. Reviewed on: 23rd May 2025

From the initial call to seek help and right through...

From the initial call to seek help and right through to helping put in place a DMP and indeed afterwards the support has been fantastic, lifts such a weight, the whole process whilst daunting a first was a lot easier than expected. Reviewed on: 23rd May 2025

Best thing we ever did

Felt like a weight had been lifted! Reviewed on: 23rd May 2025

Great service

They were very helpful and made it easy to get started with my debt Reviewed on: 23rd May 2025

Stepchange is a must

Was left in a lot of debt after a divorce. Stepchange were so understanding and helpful. Nothing was too much trouble and I was always kept uodated Reviewed on: 23rd May 2025

Saviours of the people

They are great, absolutely helpful without judging. When life got really tough, they were there to help me get through Reviewed on: 23rd May 2025

Step into Stepchange

I had dealings with Stepchange for a number of years. I've only had pleasant dealings with them. I don't know how I would cope otherwise. The whole process of working with them was painless. I would recommend them to anyone suffering from financial woes. Reviewed on: 23rd May 2025

Caring and understanding.

Caring and understanding. They are genuinely on your side, which is just what you need when financially, you are at your lowest ebb. Wonderful people, a wonderful company. Reviewed on: 23rd May 2025

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