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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Easier than I expected

Excellent service, easier than I expected with a good outcome Reviewed on: 6th May 2026

very helpfull and staff wiling to help when need it...

very helpfull and staff wiling to help when need it Reviewed on: 6th May 2026

removed the stress of everything

they have been a great help sorting out my debt problems after 1 company defaulted me for no reason. Reviewed on: 6th May 2026

Debt advice

I had an excellent experience with StepChange. The advice and support I received regarding my debts were very helpful and professional. They listened without judgment, explained everything clearly, and guided me through the best options available to me. Their support gave me peace of mind and helped me feel more confident and in control of my finances. I truly appreciate their patience, understanding, and outstanding customer service. Reviewed on: 6th May 2026

I was really unsure when I phoned stepchange but the...

I was really unsure when I phoned stepchange but they put me at ease and really helped me Reviewed on: 6th May 2026

Before I found stepchange I was very stressed on how...

Before I found stepchange I was very stressed on how to pay all the bills I had they talked me through everything on how much I would pay a month since I have been with them I have paid off about four or five off them I am no longer stressed Reviewed on: 6th May 2026

I find the staff extremely helpful and courteous alw...

I find the staff extremely helpful and courteous always Reviewed on: 6th May 2026

StepChange has changed my life completely.

StepChange has changed my life completely. They have been in constant contact with me throughout the whole procedure. The website has been easy to use. Everything has all been explained a long the way. Customer service is second to none. I have found StepChange to be a reliable and trustworthy organisation. I now can sleep at night thanks to StepChange. If you need debt advice this is the organisation for you. Reviewed on: 6th May 2026

StepChange - Exceptional Debt Advice!

StepChange - no words can say how great they are with advice, support, help and reassurance. The staff are fantastic and make you feel you are not alone when you need an ear to listen, a voice to advise and overall care and understanding. Reviewed on: 6th May 2026

I have good experience ,life changing

I have good experience ,life changing Reviewed on: 6th May 2026

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