Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change have changed my life the team are suppor...

Step change have changed my life the team are supportive in every possible ,way go above and beyond ,they really did save me thank you to everyone at step change Reviewed on: 6th May 2026

StepChange took such a huge weight off my shoulders.

StepChange took such a huge weight off my shoulders. From the very start they were kind, understanding and never made me feel judged or embarrassed. They made a stressful situation feel manageable again and gave me real peace of mind. I honestly can’t recommend them enough. Reviewed on: 6th May 2026

Highly recommended

Process a very smooth, took a bit long to setup but now I am stressfree again and so happy Reviewed on: 6th May 2026

I because massively in debt through no fault of my own.

I because massively in debt through no fault of my own.. My son is a drug & gambling addict & constantly lied about needing money & took mine.. I owed a fortune in credit cards & couldn't keep up the repayments.. I was embarrassed & upset & making that 1st call to Step change was nerve wracking..however I shouldn't have worried.. the agent i spoke to was brilliant, they listened with empathy & assured me everything would be ok Reviewed on: 6th May 2026

Step change changed my life.

Step change changed my life. I thought I was never going to be able to repay my debts. But now I will be debt free in 2 years. All thanks to the helpful, understanding and knowledgeable staff step change. Reviewed on: 6th May 2026

Told me to contact pensions as i wasnt getting what...

Told me to contact pensions as i wasnt getting what i was entitled to.. They then sorted a plan for that i can manage Reviewed on: 6th May 2026

I had very serious debt problems step change helped...

I had very serious debt problems step change helped me work a plan to reduce my debt bye working out a plan which I could afford to pay Reviewed on: 6th May 2026

Just 1 call and my life changed.

Just 1 call and my life changed..friendly helpful ppl ..very easy to navigate and get sorted Reviewed on: 6th May 2026

So many people suffer and worry thinking each month...

So many people suffer and worry thinking each month brings more worry. Each month individuals are embarrassed, feel alone of how they will cope.To seek advice from stepchange shows you a plan to allow you to have a life rather than making yourself ill and just existing. Life is too short so when you need help remember reaching out and seeking advice like myself and many others has no shame. Reviewed on: 6th May 2026

StepChange have been fantastic.

StepChange have been fantastic. I was in a really bad place not knowing what to do I had so much debt I couldn’t sleep. I was given StepChange number by a creditor and I rang. The advisor was fantastic and didn’t judge me just put my mind at ease and I have never looked back. Slowly my life is getting back on track. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub