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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange has given a mental peace to struggle to c...

StepChange has given a mental peace to struggle to come back to the normal financial situation. Reviewed on: 6th May 2026

Best thing I ever did was contact StepChange, sympat...

Best thing I ever did was contact StepChange, sympathetic and supportive. Put a manageable plan together and it was a massive weight lifted. THANK YOU! Definitely recommend, don’t wait…you won’t regret it. Reviewed on: 6th May 2026

Good service

It’s been peaceful of mind for me since I have signed on with Stepchange , reasonable service and good communication with the team with understanding of my situation and being considerate Reviewed on: 6th May 2026

They have literally saved my sanity.

They have literally saved my sanity. Reviewed on: 6th May 2026

Stepchange enabled me to sort out my life by address...

Stepchange enabled me to sort out my life by addressing debt in a thorough and non judgemental way. They helped me to see that there was a way through. Don’t hesitate. Reviewed on: 6th May 2026

The calm in the midst of the storm

What can I say? The calm after the storm. StepChange is an excellent debt advice agency. I called them all panicky and stressed. From the moment I got to speak with an adviser, I started feeling relieved knowing and that there is a light up ahead somewhere. Reviewed on: 6th May 2026

Amazing system, easy to use website, super friendly...

Amazing system, easy to use website, super friendly non-judgemental telephone support staff Reviewed on: 6th May 2026

Help is at Stepchange

Never been in debt before, I was beside myself with worry. I thought my only way out, was not to be here. Stepchange were so understanding and so helpfull they made me realise it was not the end of the world. I still feel guilty, but I am paying my debt little by little. Reviewed on: 6th May 2026

Life changing

After a few bad years with a lot going wrong in my life I found myself with about 20k debt and just paying interest but not reducing the debt. I realised I would be in serious trouble if I did not seek help. I saw adverts of debt companies offering to consolidate loans but Iit would cost me more money which would have defied the object. I then came across StepChange who offered debt solutions tailored to my needs, to pay back what I owed without ruining my life completely. And most importantly not charging fees, which I would struggle to pay. I completed online forms and listed all my debts separated by priority and non priority debts. They helped me create a realistic budget, recognising where I could cut costs by cancelling subscriptions I didn’t need or didn’t even know I was still paying. If you want to be debt free you have to accept that some things are luxuries, which should not be indulged if you’re in debt. I’ve been paying for 2 years now, I can see my debt reducing and I know I will be debt free in under three years. And that’s feels good. It’s not a shame getting into debt, but it is not doing anything about it. StepChange is the best that could have happened to me and I will be forever grateful for the help I received. Reviewed on: 6th May 2026

I heard about Step Change in a moment that I was so...

I heard about Step Change in a moment that I was so down and afraid banks would call me and ask for the payment.I am that kind of person first will pay all bills first of the month.But cost of living push me to end up searchin for a debt plan.The app is made in a way that will help you every step and make sure you understand each step you have to do it.Question are in a manner that cover even the payments or aspects that you do not normally think adding as expense.Is brilliant done and can help every situation .Make sure you have all details on hand that just have patience and answer the questions.Also they are all the time with you during this process. Reviewed on: 6th May 2026

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