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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Don't Hesitate!

Everyone i have spoken to has been extremely helpful and non judgemental. It feels like you have someone on your side!! Reviewed on: 6th May 2026

Helped me live normal

Very nice and helpful staff, I was very relieved when it was sorted and I could see light at the end of the tunnel Reviewed on: 6th May 2026

Non judgemental supportive understanding

Non judgemental supportive understanding Reviewed on: 6th May 2026

I was in a terrible situation with my finances and c...

I was in a terrible situation with my finances and couldn’t afford to manage any more it felt like an impossible situation until I spoke to stepchange . I felt worried and ashamed but the people at stepchange were fantastic they helped me sort out my debts and what I could afford to pay I’m on my way to paying off my debts with payments I can afford and looking forward to being debt free . Reviewed on: 6th May 2026

Stepchange have been nothing more than excellent and...

Stepchange have been nothing more than excellent and supportive throughout my journey to pay off my debts. Reviewed on: 6th May 2026

Before I got in contact with StepChange, I was at th...

Before I got in contact with StepChange, I was at the lowest point in my life. But, they helped me turn everything around with their understanding and totally proffessional attitude. I cannot thank Step⁶Change en⁵ough, and I would wholeheartedly recommend them to anyone who is stuck in the 'never ending' cycle of debt! The will help, trust me. Reviewed on: 6th May 2026

100% real help,friendly and professional!

100% real help,friendly and professional! Thank you for your support and thank you for changing life Reviewed on: 6th May 2026

Outstanding Debt advice Charity

Very understanding and supportive. They came to my aid when I needed financial advice and support in dealing with over-burden debts. I would recommend them to anyone going through financial difficulties for support. Reviewed on: 6th May 2026

Step Change - The best support you can get

A friend recommended Step Change to me when the loan and credit cards got on top of me. With the increasing interest rates, the monthly repayment have become unmanageable and I could not see the light at the end of tunnel. I was making higher payments than a minimum requirement but the total amount I have owed was not getting any lower. It is very embarrassing to admit a defeat and ask for help, however, it is the best decision I have made. They have helped me set up a payment plan and I can finally see there is a light at the end of tunnel now. I am pleased I can pay the full amount I have owed with more manageable repayments and cannot wait for the day, when I can finally say 'I am debt free'. Contacting Step Change is one of the best decisions I have ever made. Reviewed on: 6th May 2026

Very good experience always there to help someone in...

Very good experience always there to help someone in need. Reviewed on: 6th May 2026

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