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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange made the process so simple when it was a...

StepChange made the process so simple when it was a very stressful time. They were very supportive and understanding. Reviewed on: 23rd May 2025

Excellent from start to finish

Excellent from start to finish, no hassle nothing was to much and really helped me so much. Reviewed on: 23rd May 2025

Very grateful

You helped me so much after the passing of my husband, very grateful Reviewed on: 23rd May 2025

Incredible service providing real relief when you mo...

Incredible service providing real relief when you most needed. Great customer service too. Almost unbelivable for a free service ;) Reviewed on: 23rd May 2025

I am relieved to have my outstanding accounts all in...

I am relieved to have my outstanding accounts all in one place. . Reviewed on: 23rd May 2025

Life savers

Circumstances led to me being in debt, I contacted step change and never looked back, they are very helpful and understanding literally life changes Reviewed on: 23rd May 2025

Always helpful customer service.

Always helpful customer service. I was able to set up a payment plan that I can afford Reviewed on: 23rd May 2025

A huge relief

Since I first contacted StepChange the process has taken a huge weight off my mind, I am very new to this service but all correspondence with members of the team has been hugely positive. Reviewed on: 23rd May 2025

Excellent

I am very happy with Step Change and kind customer service. I am feel comfortable knowing and trusting them to help and support me by all process with MP pay monthly payment.I am recommend Step Change to my family and friends. Reviewed on: 23rd May 2025

I m with stepchange for last 3 years I found them ve...

I m with stepchange for last 3 years I found them very helpful they took me out of crisis thanks to stepchange Reviewed on: 23rd May 2025

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