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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Light in the Dark

Having been in debt and struggling with payments after stepping down from position in work, times were difficult. The people who work at Step change were so reassuring and the process was very straight forward. I am now making regular affordable payments thats had a positive effect on myself and my family. Reviewed on: 6th June 2025

StepChange Charity - No Judgement

StepChange Charity offered their support during a very difficult time. They were so caring and understanding; they dealt with and spoke to me with care, respect and without judgement. I will be forever grateful for the support and assistance they provided. Reviewed on: 6th June 2025

Down to earth, practical and warm customer advice

Down to earth, practical and warm customer advice Reviewed on: 6th June 2025

The dark days are over

I was struggling financially and had got myself into a real mess. I told no one as I was so ashamed. That much I was thinking horrible thoughts. I had everything going for me then it all started through gambling. Stepchange really did change my whole input on life and helped me get through the most traumatic time ever. Thankyou Reviewed on: 6th June 2025

Steered me in the right direction.

From day one they have guided me through my current financial situation. No matter who I speak to they have always been professional and offered sound advice. Reviewed on: 6th June 2025

You are not alone

I was feeling way out of depth with my debts and didn't know where to turn and what to do. I contacted StepChange and the advice and help I received turned my life around. Reviewed on: 6th June 2025

Adviser very helpful and fully explained everything...

Adviser very helpful and fully explained everything to me. Reviewed on: 6th June 2025

StepChange we're brilliant.

StepChange demonstrated expertise and efficency. All Advusers were kind, polite and courteous. Reviewed on: 6th June 2025

Professional service, nice and helpful people, I rec...

Professional service, nice and helpful people, I recommend to anyone who needs help with sorting out and paying off debt. Reviewed on: 6th June 2025

StepChange changed my life!

StepChange changed my life! I contacted them when my marraige broke down and I didn't know how to cope with all the debt we had accumulated in my name (foolish I know in hindsight.) They were helpful and calming, and understanding. There have been frustrations over the years, as I changed my name and creditors wouldn't accept it, but StepChange as an organisation and the individuals were so supportive and helpful. Reviewed on: 6th June 2025

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