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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Great organisation.

Great organisation. Customer service always strong. Had a positive experience with everyone from Stepchange I have spoken to. Easy to use website Reviewed on: 6th May 2026

Never had no trouble all good fibes

Never had no.issues all good service Reviewed on: 6th May 2026

StepChange made all of the difference to my life

StepChange made all of the difference to my life at a very complicated time, providing me with options and advising which one would be best for my circumstances, handling everything with my debtors and providing the necessary tools and dashboards to allow me to see my progress in paying all of my debts. Reviewed on: 6th May 2026

I was rock bottom only for step changes advice and e...

I was rock bottom only for step changes advice and expertise,I wouldn't be here.From the start to nearly finished they have been so supportive, I can't say enough .may their brilliant work help more people. Reviewed on: 6th May 2026

Stress free

They have helped by removeing the stress of dealing with creditor's. Reviewed on: 6th May 2026

Help without judgement makes the world of difference.

From the start Stepchange offered advice and support without judgement. I can’t put into words the relief I felt after speaking to one of their knowledgeable, understanding advisors. Knowing I was not alone and that there was a way forward and out of debt made life so much easier. I cannot thank Stepchange enough for their continued support and can’t recommend them highly enough. Reviewed on: 6th May 2026

Step change took all of the daily worry and stress o...

Step change took all of the daily worry and stress out of my life. They were easy to talk to as they weren't judgemental. If you are having issues with debt, please let these guys into your life, the really do a fantastic job. Reviewed on: 6th May 2026

AWSOME CHARITY!!

I’d just to say from the bottom of my heart StepChange changed my life and helped me through such a bad time, what a wonderful charity bless you all so much for helping me you should all be so proud of your selves much love Reviewed on: 6th May 2026

Stepchange has been there every step of the way to u...

Stepchange has been there every step of the way to use becoming debt free Reviewed on: 6th May 2026

Life changing help

I was in debt through loans and credit cards following a divorce. I was being chased for payments by letters and phone calls that I couldn't make and was hiding away from the issue. I contacted Citizens Advice and they suggested that I contact StepChange. I discussed my situation with them over the phone and they suggested that a debt management plan would be best for me. They immediately arranged a 60 day break with my creditors which meant that they would not contact me during this period. I then provided a full breakdown of all my debts to Stepchange and they asked me to complete a budget on their website which detailed all my incomings and outgoings. This helped StepChange propose a monthly payment that I could make to my creditors. StepChange then contacted all my creditors on my behalf and agreed a monthly payment that would be made to each of them until the debt was cleared. I make one monthly payment to StepChange and they distribute this amongst my creditors. My budget is reviewed on an annual basis and I receive a monthly statement from StepChange which also advises when I will be debt clear. My debts were not reduced by StepChange but the fact that they deal with my creditors and I only have to make one monthly payment to them has taken so much pressure and anxiety away. I do not receive phone calls or letters from my creditors and StepChange have made the clearing of my debts so much easier and with far less stress and worry. Throughout this process, StepChange have been so professional and easy to deal with and they have taken away all the worry and anxiety that I had over my debts. I would not hesitate to recommend StepChange to anyone facing debt issues. I was hiding away from my problems but they helped me to face them and deal with them which I could not have done without StepChange. Reviewed on: 6th May 2026

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