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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Don’t suffer alone.

Don’t suffer alone. Step change made everything so easy to sort out. If your nervous about talking on the phone your able to do everything online. Don’t suffer anymore and let step change help you change your life Reviewed on: 6th May 2026

Best decision I've taken.

After several years of struggling with mounting debts, I finally contacted StepChange and they could not have been more helpful. Their friendly, non judgemental service soon had my debt repayment plan up and running and they took care of everything. I am now close to repaying all of my creditors in full and can not recommend them highly enough, thankyou stepChange. Reviewed on: 6th May 2026

They are such a great help

They were a great help when I needed impartial advice Reviewed on: 6th May 2026

Excellent organisation. Highly recommended

I set this up on behalf my friend but found Stepchange to be excellent in all aspects throughout, Reviewed on: 6th May 2026

StepChange helped to sort out my debt

StepChange saved my life as they helped me to sort out my financial issues. I went from total stress over bills/debts to begin calm over what I owed - this was due to StepChange. They were unjudgemental and so very helpful by sorting out with my debtors what I could afford to pay. My life feels so much better with the financial burden lifted. I pay StepChange monthly and they arrange my payments. I've a long way to go to pay everything off, but thanks to StepChange, I am able to cope and have a reasonable lifestyle. I can't recommend StepChange highly enough for anyone in debt. Reviewed on: 6th May 2026

StepChange changed my life frankly.

StepChange changed my life frankly. They are all kind patient people who are there to help you not judge you Reviewed on: 6th May 2026

Stepchange brought me from the edge of despair, I ca...

Stepchange brought me from the edge of despair, I can now live life and know that I have someone who is willing to listen 24 hours a day, life was so hard but Stepchange listened to me and help me so much. I can now sleep knowing my debts will be paid eventually Reviewed on: 6th May 2026

Best money help advisesi know..

Stepchange help me get my life back on track as my mental health was getting worse with worrying about money an how I could my bills Reviewed on: 6th May 2026

Absolute life savers.

Absolute life savers...they are there to help...when you feel you have nowhere to turn. Reviewed on: 6th May 2026

They helped me in a time of need and they were very...

They helped me in a time of need and they were very compassionate and kind. I wasn’t made to feel bad about my situation. Reviewed on: 6th May 2026

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