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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From despair to calm again.

From despair to able to be calm again. The people at StepChange go above and beyond, professional, knowledgeable and make everything a lot better. Reviewed on: 23rd May 2025

Life savers!

They've helped me go from panicked to a much more relaxed state. I was at the end of my rope before I learned about StepChange. Reviewed on: 23rd May 2025

Helped me out!!!

Stepchange helped me with what seemed like an impossible situation and got back onto the road to recovery. Excellent service. Thank you for your help!!! Reviewed on: 23rd May 2025

Stepchange, are a great company really helpful.

Stepchange, are a great company really helpful. Will go through everything with you and make you at ease. Makes no judgement about a debt you have a problem with. This is the company you need they will stand by you through it all. Reviewed on: 23rd May 2025

Excellent customer service, excellent at sorting out...

Excellent customer service, excellent at sorting out my plan so I didn't need to stress over money anymore. Reviewed on: 23rd May 2025

Great support and couldn’t ask for more!

Great support and couldn’t ask for more!! Reviewed on: 23rd May 2025

Helped me manage a tough financial situation and ver...

Helped me manage a tough financial situation and very hands off while I make my payments etc but the website has all things I need etc. Reviewed on: 23rd May 2025

Massive help

Helped me massively by speaking to my creditors and sorting a budget for me Reviewed on: 23rd May 2025

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 23rd May 2025

Best thing I did

It's helped me significantly i am no longer stressed about paying my debts and living within my means Reviewed on: 23rd May 2025

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